Desktop Engineer to provide Technical support for a large number of end users
Job Type: Contract
Positions to fill: 1
Start Date: Jun 27, 2022
Job End Date: Dec 31, 2022
Pay Rate: Hourly: $ 24
Job ID: 120802
Location: Calgary
Our client is looking for a Desktop Engineer to provide Technical support for a large number of end users
Must Have's:
POSITION DUTIES AND RESPONSIBILITIES
EDUCATION and/or WORK EXPERIENCE
SPECIAL CONDITIONS
Must Have's:
- A+ Certification
- Microsoft Windows Operating System
- Experience supporting and troubleshooting local area network (LAN) and VPN connectivity issues
- Microsoft Windows operating systems
- Experience supporting Active Directory administration/troubleshooting
- Microsoft Office Support
POSITION DUTIES AND RESPONSIBILITIES
- Primarily phone support but needs to go onsite and provide backup and assistance to our other desktop technician
- Provide life-cycle device replacement support to our clients end users
- Ensure all software, drivers, and printers are working properly for each deployment.
- Update inventory records and work with Team Leads and Asset Management team
- Ability to work on call after hours as required (when providing assistance to regular support teams)
- Communicate effectively with multiple clients and co-workers
- Able to communicate technical information to both technical and non-technical personnel
- Escalate unresolved issues to management promptly
- Provide professional assistance by installing new desktop devices (laptops, desktops, tablets, etc.) to external clients as part of life-cycle management.
- Troubleshoot any unforeseen technical problems during these deployments.
- Remove old devices, pack them, retrieve or ship them to specified locations.
- Update inventory records accordingly.
- Ensure end user is satisfied with their new device, answering any questions they may have before leaving.
- Engage other technical support teams when require.
EDUCATION and/or WORK EXPERIENCE
- Technical diploma or equivalent certification and experience
- A+ Certification recommended, MCTS, MCITP, ITIL Certification are strong assets
- Experience working in corporate environment will be considered an asset
SPECIAL CONDITIONS
- (Travel, work environment, physical demands, certificates, licenses etc.)
- Valid drivers license
- Ability to travel as required
- Ability to work on call after hours as required
- Ability to lift 50lbs (printers, desktop machines, etc.)
