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Int. Bilingual (French & English) Desktop Support Technician to fix IT problems for a financial client -3537

Job Type: Contract
Positions to fill: 3
Start Date: Jul 04, 2022
Job End Date: Dec 31, 2022
Pay Rate: Hourly: Negotiable
Job ID: 120254
Location: Toronto
Job Title: Bilingual Service Desk Agent (French & English)
6 months to start 
ERC required

Reporting To: Service Desk Operations Manager

What we do: We enable our clients to get on with their working day by helping fix their IT problems, from password resets, setting up software on laptops and mobile devices, to more perplexing IT issues.

Must haves:
  • 2+ years of experience as a Desktop Support Technician setting up software on laptops and mobile devices
  • Bilingual- English and French
  • Experience with Active Directory or ServiceNow
Nice to haves: 
  • Banking/FI experience 

Team Size and Environment? (Open concept, loud, interactive, etc.) Org of 45 -50 agents made of smaller teams of 10-14 agents

Schedule (Daily Start/End time): Monday to Friday in rotation. 9am-5pm, 10am – 6pm, 11am – 7pm, 5pm-1:30am There may also be a requirement to work weekends