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Int. Desktop Support Technician with Windows 10 and MacOS experience to support the global technology service for a major banking client - 26640

Job Type: Contract
Positions to fill: 1
Start Date: Aug 01, 2022
Job End Date: Jul 31, 2023
Pay Rate: Hourly: Negotiable
Job ID: 120942
Location: Toronto
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Int. Desktop Support Technician with Windows 10 and MacOS experience to support the global technology service for a major banking client - 26640

Location Address: Onsite, Scarborough 
Contract Duration: 12 months
Extension: Possible
FTE: Possible
Schedule Hours: 8:30am-5pm, Monday-Friday, some evening and weekend support possible

Story Behind the Need:
  • Business Group: Ecosystem IT Support (Employee IT Advanced Support)
  • Project: Dedicated support teams of the bank's Global Technology Services (GTS). Ecosystems model an activity based working environment for employees, giving them choice and flexibility for where they work when in the office. The Ecosystem IT Support team consistently delivers an excellent IT experience to the bank's employees providing easy to use, intuitive, reliable technology, along with best-in-class support. We are the front line for employees seeking access to systems, applications and resolving end user computing issues and fulfillment requests.
Typical Day in the Role:
  • Managing customer issues, resolving them directly or engaging internal resources to do so.
  • Ability to be hands-on during mid to complex project deployments into production. This will include the support of assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity.
  • You have a passion to ensure that all tasks are completed within a timely manner and all tasks are being logged through our Service Now ticketing system.
  • Empathetic and can portray an accurate sense of urgency and professionalism when interacting with customers.
  • Sharing information and collaborate with members of the team to find innovative solutions
  • Tasks vary from troubleshooting to being a liaison to different groups and business lines

Must Have Skills:
  1. 3 to 5 years of experience in a desktop support technician in a large corporate environment.
  2. At least 3+ years of hands-on working experience providing both technical support and customer service related to Windows 10 and macOS. 
  3. You also have working knowledge in the use and support of Office 365 (i.e., Microsoft Word/Outlook/Excel)
Nice to Have Skills:
  • Previous Banking/FI Experience an asset

Education: Post-secondary degree in Computer Science or in a relevant field of study.

Interview Process: 1 Video Technical Interview