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Int. Technical Support Analyst to support Baremetal, Network Cloud Infrastructure - 26743

Job Type: Contract
Positions to fill: 1
Start Date: Jul 04, 2022
Job End Date: Jul 03, 2023
Pay Rate: Hourly: Negotiable
Job ID: 120910
Location: Montreal, Ottawa, Toronto
Our valued client is currently seeking an Int. Technical Support Analyst for an initial 12-month contract that can be worked out of Montreal, Ottawa, or Toronto (100% remote).

  • Monitor network infrastructure assets performance.
  • Analyze system logs and identify potential hardware issues (i.e. HP, DELL servers, others)
  • Troubleshoot any reported hardware problems and make it visible.
  • Answering technical queries and assisting tenants.
  • Work closely with vendors and other internal and external parties to deliver an efficient support solution.
  • Continuously contribute to process improvement initiatives and improve on-going work
  • Contribute to problem resolution a part of cross functional teams using Agile/Scrum, Lean methodologies
  • Owns the RMA process.
  • Available to work 24/7 on call (rotating schedule)

Must-Have Skills:
  • 3+ years of experience as a Technical Support Analyst
  • Experience with Server hardware and firmware management using one of the following technologies:
    • ‚ÄčHPE OneView
    • DELLEMC OpenManage
    • HPE OneView Global Dashboard
    • HPE iLO Amplifier Pack
    • DellEMC SupportAssist Enterprise
  • Ability to write and edit documentation on technical subjects, and to make language clear, concise and accurate

Nice to Have Skills:
  • Strong written and verbal communication skills in English and French
  • HPE certification
  • Linux knowledge (medium to high level)
  • Agile / DevOps / Lean experience
  • Monitoring Products: Zabbix, Grafana