Int. Technical Support Analyst to support Baremetal, Network Cloud Infrastructure - 26743

Our valued client is currently seeking an Int. Technical Support Analyst for an initial 12-month contract that can be worked out of Montreal, Ottawa, or Toronto (100% remote).

Responsibilities:

• Monitor network infrastructure assets performance.
• Analyze system logs and identify potential hardware issues (i.e. HP, DELL servers, others)
• Troubleshoot any reported hardware problems and make it visible.
• Answering technical queries and assisting tenants.
• Work closely with vendors and other internal and external parties to deliver an efficient support solution.
• Continuously contribute to process improvement initiatives and improve on-going work
• Contribute to problem resolution a part of cross functional teams using Agile/Scrum, Lean methodologies
• Owns the RMA process.
• Available to work 24/7 on call (rotating schedule)

Must-Have Skills:

• 3+ years of experience as a Technical Support Analyst
• Experience with Server hardware and firmware management using one of the following technologies:
  • ​HPE OneView
  • DELLEMC OpenManage
  • HPE OneView Global Dashboard
  • HPE iLO Amplifier Pack
  • DellEMC SupportAssist Enterprise
• Ability to write and edit documentation on technical subjects, and to make language clear, concise and accurate

Nice to Have Skills:

• Strong written and verbal communication skills in English and French
• HPE certification
• Linux knowledge (medium to high level)
• Agile / DevOps / Lean experience
• Monitoring Products: Zabbix, Grafana