Int. Technical Support Analyst to support Baremetal, Network Cloud Infrastructure - 26743
Job Type: Contract
Positions to fill: 1
Start Date: Jul 04, 2022
Job End Date: Jul 03, 2023
Pay Rate: Hourly: Negotiable
Job ID: 120910
Location: Montreal, Ottawa, Toronto
Our valued client is currently seeking an Int. Technical Support Analyst for an initial 12-month contract that can be worked out of Montreal, Ottawa, or Toronto (100% remote).
Responsibilities:
Must-Have Skills:
Nice to Have Skills:
Responsibilities:
- Monitor network infrastructure assets performance.
- Analyze system logs and identify potential hardware issues (i.e. HP, DELL servers, others)
- Troubleshoot any reported hardware problems and make it visible.
- Answering technical queries and assisting tenants.
- Work closely with vendors and other internal and external parties to deliver an efficient support solution.
- Continuously contribute to process improvement initiatives and improve on-going work
- Contribute to problem resolution a part of cross functional teams using Agile/Scrum, Lean methodologies
- Owns the RMA process.
- Available to work 24/7 on call (rotating schedule)
Must-Have Skills:
- 3+ years of experience as a Technical Support Analyst
- Experience with Server hardware and firmware management using one of the following technologies:
- HPE OneView
- DELLEMC OpenManage
- HPE OneView Global Dashboard
- HPE iLO Amplifier Pack
- DellEMC SupportAssist Enterprise
- Ability to write and edit documentation on technical subjects, and to make language clear, concise and accurate
Nice to Have Skills:
- Strong written and verbal communication skills in English and French
- HPE certification
- Linux knowledge (medium to high level)
- Agile / DevOps / Lean experience
- Monitoring Products: Zabbix, Grafana