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Int. UX Analyst to create surveys and analyze customer feedback – 17684

Job Type: Contract
Positions to fill: 1
Start Date: Jun 27, 2022
Job End Date: Jun 23, 2023
Pay Rate: Hourly: Negotiable
Job ID: 118945
Location: Calgary, Edmonton, Halifax, Montreal, Ottawa, Regina, Toronto, Vancouver, Victoria, Winnipeg
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Int. UX Analyst to create surveys and analyze customer feedback – 17684
 
Location: Toronto (REMOTE)
Duration: 12 months (possibility of extension)
 
Must have skills:
1. 3+ years experience in creating surveys and analyzing customer feedback
2. Familiar with survey software and heat mapping tools (We use Qualtrics and Decibel at Digital) and session recording tools
3. Strong presentation skills and designing decks

Nice to have skills:
1. Experience with JIRA (VERY Nice-to-have)
2. Reporting skills using Adobe analytics, Google Analytics, Data Studio
3. Background in Agile, Scrum

Project details: This role will be supporting the current PO on the Voice of the Customer team. They will be formulating first drafts for surveys, actioning on customer feedback and working with the team on survey launches. They will also be collaborating closely with the other VOC Primes through out Digital. Occasionally, they will need to present their findings to their peers.