Intermediate Technical Writer to develop technical documentation, procedures, and training materials

Our valued financial client is seeking an Intermediate Technical Writer for an initial 6-month contract in Ottawa, ON (100% Remote).

As the successful candidate, you will provide analytical, communication, and documentation support for various mid-sized projects to improve the efficiency and effectiveness of the client’s Unclaimed Properties Office (UPO).

Responsibilities:

• Provide expertise in the areas of technical documentation and information management
• Provide specialized communication support to develop procedures and training materials to support UPO Operations
• Systematically analyze procedures and processes and suggest new and effective communication designs
• Propose to clients a style or medium that meets their needs in disseminating information
• Resolve documentation issues and make recommendations
• Describe complex processes and concepts simply, clearly, and concisely

Must-Have Skills:

• 2+ years experience as a Technical Writer (i.e., writing, editing, document design and management, concepts, and delivery)
• Experience as a Business Analyst or with process and procedures documentation, with the skill to write clearly and concisely for paper and online formats, adhering to ISO certification standards, as well as proofreading, with a focus on grammar, spelling, and content flow
• Demonstrated experience within a Microsoft working environment (e.g., Office, Outlook, Access, Project) and using GitHub and/or Flare

Nice-to-Have Skills:

• Demonstrated working knowledge of Unclaimed Properties 
• Experience within a financial, banking, and/or capital markets environment