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Intermediate Change Manager with Experience Strategy experience to help create a payments product strategies.

Job Type: Contract
Positions to fill: 1
Start Date: Jul 04, 2022
Job End Date: Jun 30, 2023
Pay Rate: Hourly: Negotiable
Job ID: 120948
Location: Calgary, Edmonton, Halifax, Montreal, Ottawa, Regina, Toronto, Vancouver, Victoria, Winnipeg
Our client is looking for an Intermediate Change Manager with Experience Strategy experience to help create a payments product strategies.

Must Have's:
  • 5 + years Expereince as a Payment Product Change Manager
  • Experience in payment product change management and behaviour change
  • Experience developing Change Strategies 
  • Prosci Certified 
Experience Strategist Accountabilities:
  • Create the direct to consumer change strategy
  • Create the team member change strategy
  • Ensure clear articulation of the business goals to be achieved through behaviour changes required in Experience strategies
  • Align and sequence the partners required to enable the strategy and deliver the experience
  • Consult and think critically in order to effectively identify client needs, navigate complex people matters and formulate recommendations for leader consideration & action
  • Leverage the enterprise change framework to create the change impact assessment and change strategies
  • Participate in data review and adjust and iterate strategies as appropriate
  • Make recommendations of whether the readiness strategies are ready to successfully go to market and create the intended experience
  • Stay abreast of best practice in execution strategies and behaviour change
  • Update and prepare stakeholders on readiness strategies and how they can support
  • Report on progress of tests and recommendations to scale
Required Skills and Experience:
  • The ability to translate client and business outcomes into specific behaviours that drive business value.
  • A passion for being client obsessed and having that at the core of everything you do
  • 360-degree influence—personal presence and the ability to clearly interpret and translate data to inform strategies and articulate them in a way that gains buy-in of peers, leaders and stakeholders
  • Strong communication skills—the ability to promote a clear vision to different audiences, altering one's style, language, and approach
  • A "big-picture," Enterprise mindset—knowledge of the business and its people, and the wherewithal to translate change into an organizational context that aligns to the payments journey
  • Conflict-resolution - bringing competing parties together to craft an effective strategy 
  • Collaboration-working with and directing whomever is required to create a holistic and effective Experience plan
  • Storytelling-taking people along on the journey and having them feel connected to its success
  • Able to give feedback-need to have difficult conversations and use data and information to help achieve best outcome for all
  • Strategic thinking- can think through the intended journey we are trying to create and connect pieces to produce desired results