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IT Operations/ Business Systems Manager to maintain and update systems, technologies and procedures

Job Type: Permanent
Positions to fill: 1
Start Date: Jul 11, 2022
Job End Date: Jul 11, 2022
Pay Rate: Salary: Negotiable
Job ID: 120441
Location: Calgary
Our Calgary client is seeking a IT Operations/ Business Systems Manager to maintain and update systems, technologies and procedures. This is a full-time, permanent position with compeitive benefits offered. 

Must-Have Skills:
  • Leadership or Mentorship experience
  • 5+ years' IT Support experience 
  • Telephony/ VoIP experience (ideally with Avaya)
  • Experience supporting networks and infrastructure (Servers, Printers, Desktops, etc.)
  • Stakeholder management experience (internal and external/vendors)
  • Understanding of Business Intelligence systems such as Power BI dashboards, ETL and database management

Responsibilities Overview:
  • Ensure daily Business System support and service levels, and operations of technology infrastructure including server, network, and other IT infrastructure in coordination with IT infrastructure management company
  • Continuous improvement of current phone interface to empower work from home efficiency and reporting for front line staff and customer interaction
  • Work across multiple lines of business to support of evolving company operations and needs regarding software and systems technology solutions to business challenges
  • Locate and create action plans for recurring issues and identify patterns of failure in technology indicated through implementation of a service ticket reporting system
  • Developing operational plans, identifying priorities, scope of activities, resource availability and current initiatives to maximize resource utilization and results.
  • Create plans for dealing with emergencies, outages, and service transitions, including communications plans to ensure employees working remotely and in Calgary are kept informed as needed.
  • Responsible for supervising all IT employees including hiring, performance management, mentoring and advising, compensation, and so on.
  • Strong understanding of full MS Office program and technologies to increase utilization and efficiency including strong training, Processes and procedures and documentation for front line staff implementation
  • Assist with hands-on support, set up, inventory of equipment, implementation projects, etc.
  • Review programs to fit with current programs and software interactions through API or other data transferring protocols
  • Provide additional support and knowledge for existing systems required for successful operation