Jnr Bilingual Help Desk Analyst - 100% remote!

Our valued client is looking for a Jnr Bilingual Help Desk Analyst for an initial 6 month contract 100 remote% 

Responsibilities:

• Process or assist with creation or maintenance of IT Services tasks, including but not limited to:
  • Employee accounts and account requests processing
  • Employee hardware and software issues/requests
  • Inventory Management & Control
  • Triage & escalation of support requests
• Manage client requests by phone, chat, walk in and ticket submission
• Successful diagnoses, identification, and isolation of problems based upon comments and complaints
• Researches and analyzes problems utilizing own expertise and historical database records
• Responds promptly with appropriate solutions
• Maintains and updates records and tracking databases
• Must have strong English and French Language Skills (Verbal, Reading & Written)
• Demonstrated outstanding customer service skills and telephone etiquette
• Comply with legislation and Company policies, processes and instructions

Must Have Skills:

• 1+ years of experiecne as a Help Desk Analyst
• Excellent communication skills in English and French
• Community college with a diploma (IT technician) and/or related experience supporting end users in an IT environment
• Excellent customer service and follow-up skills
• Able to prioritize tasks and perform thorough troubleshooting
• Strong documentation and record-keeping skills
• Interpersonal and professional skills when dealing with IT customers, your team, and other employees