Login | Register

Jr. BA with CRM and database design experience to work on a Salesforce integration project with a major banking client - 26551/26611

Job Type: Contract
Positions to fill: 2
Start Date: Jul 11, 2022
Job End Date: Oct 31, 2022
Pay Rate: Hourly: Negotiable
Job ID: 120624
Location: Toronto
Apply
Jr. BA with CRM and database design experience to work on a Salesforce integration project with a major banking client - 26551/26611

Location Address: Hybrid - 1 day onsite (downtown Toronto)
Contract Duration: ASAP to 10/31/2022

Story Behind the Need
Business group: The CRM GWRT Technology team is looking for a Support Analyst/BA to join the ongoing Capital Markets Salesforce Integration.
Project: The group migrated to a Tier1 CRM, with the implementation recently completed. They are now focusing on ensuring all users are added from multiple domains. Additionally, the group has recently gone live with a new application built for GBM internal control, and the current focus is on moving from the pilot stage to the live system.
Reason for request: Project in need of active support roles

Candidate Value Proposition
• The successful candidates will have the opportunity to progress into a BA capacity role throughout the contract duration. Great opportunity for building experience and skillsets.
• Collaborative team environment that will be impacting multiple organizational lines within the Bank.
• Using various techniques and methodologies, the successful candidate will be exposed to new technology in an enterprise environment

Responsibilities:
• Responsibilities include support work, as well as configuring the Control Management System (used for regulatory reporting)
• Supports one or more highly complex business processes (this is predominantly a support role where the contractor would be managing production cases and resolving them to completion)
• Will participate on side projects on key initiatives
• Works with key stakeholders within all business functions to align technology solutions with business strategies
• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
• Able to manage time and handle a high volume of incoming requests and cases
• The goal is to upskill contractors into a junior BA capacity
• Support User Acceptance Testing (test case execution)

Must Have Skills - 26551:
1. 2+ years’ exposure to IT support experience with 1 year of BA experience
2. Basic level understanding of database design
3. Strong Microsoft Office Suite experience  (Excel, Outlook)
4. Exposure to Salesforce platform or Microsoft Dynamics

Must Have Skills - 26611:

1. 3+ years’ exposure to IT support experience with 1 year of BA experience
2. Basic level understanding of database design
3. Strong Microsoft Office Suite experience  (Excel, Outlook)
4. Exposure to Salesforce platform or Microsoft Dynamics

Nice-To-Have Skills:
- Project experience within an Agile Space preferred
- Software experience is a plus and will be prioritized
- Banking industry domain knowledge is an asset
- Prior experience as a BA IT support

Degrees or certifications:
• Bachelor/ Associate degree in a relevant technical field required
• Salesforce Certifications - Salesforce Admin is an asset

Candidate Review & Selection
• 1-Step Process: 1 Microsoft Teams Interview
• Hiring Manager’s availability to interview: ASAP