Jr. Bilingual Customer Service Representative to respond to customer service inquiries by phone and email - 17583
Job Type: Contract
Positions to fill: 1
Start Date: Apr 28, 2022
Job End Date: Apr 18, 2023
Pay Rate: Hourly: Negotiable
Job ID: 118632
Location: Calgary, Edmonton, Halifax, Montreal, Ottawa, Regina, Toronto, Vancouver, Victoria, Winnipeg
Our valued client is seeking a Jr. Bilingual Customer Service Representaitve for a 1 year contract (100% remote)
Responsibilities:
• Responds to customer services inquiries in person, via email or over the phone based on training provided
• Order Entry into multiple applications
• Analyze and interpret customer's situation to respond to and make recommendations related to basic service, order and billing inquiries.
• Provides courteous customer service to all clients/customers concerning account relationships and other customer questions
• Potential opportunities to either up-sell or expand the mix of products and services appropriate to the customer
Must Have Skills:
Nice to Have Skills:
Responsibilities:
• Responds to customer services inquiries in person, via email or over the phone based on training provided
• Order Entry into multiple applications
• Analyze and interpret customer's situation to respond to and make recommendations related to basic service, order and billing inquiries.
• Provides courteous customer service to all clients/customers concerning account relationships and other customer questions
• Potential opportunities to either up-sell or expand the mix of products and services appropriate to the customer
Must Have Skills:
- Fluently Bilingual in French & English (written and verbal)
- 2+ Year experience in Customer Service or a similar role
Nice to Have Skills:
- Curiosity
- Google Suite applications
- Improving customer experience
