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Jr. Bilingual technical support specialist to assist with IT problems working with ServiceNow for a financial client-3513

Job Type: Contract
Positions to fill: 3
Start Date: May 23, 2022
Job End Date: Nov 30, 2022
Pay Rate: Hourly: Negotiable
Job ID: 119080
Location: Calgary, Edmonton, Halifax, Montreal, Ottawa, Regina, Toronto, Vancouver, Victoria, Winnipeg
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This is for 3 bilingual roles.
6 Months to start -extension highly possible 
The local can be anywhere in Ontario or Quebec


Vision/Mission: Our client  is a global Financial Services company. Our Advisor Technology Support (ATS) Team are part of our award-winning Service Desk. The team is spread geographically with employees currently based in Ireland and Canada. The ATS team provide support for Advisors, their assistants and Multi-Advisor Corporations all over Canada. Right now we’re looking for people who care deeply about providing exceptional Customer Service to join us.


What we do: Here on the ATS Support Line we enable our clients to get on with their working day by helping fix their IT problems, from password resets, setting up software on laptops and mobile devices, to more perplexing IT issues.

Must haves:
  • 2+ years of experience as a technical support specialist to fix IT problems, from password resets, setting up software on laptops and mobile devices,
  • Bilingual-Fluent in English and French 
  • Experience working with Active Directory, ServiceNow, Windows

Nice to haves: 
  • Experience working in a call center 
  • Experience working within banking/financial services

Schedule (Daily Start/End time): Monday to Friday in rotation. 8am – 4pm, 9am-5pm, 10am – 6pm, 11am – 7pm, 12pm- 8pm