Jr. Call Center Analyst to support large insurance client - 2209

Jr. Call Center Analyst to support large insurance client - 2209

Location: Markham (70% remote but first 2 weeks of training on-site)
Duration: 4 months (high possibility of extension or conversion to FT)
 
• Contact Center Hours are Monday – Friday 8am – 8pm
• Shift is scheduled for 8hrs (7.5 hrs paid)
• Core shifts are based on tenure and business needs
 
Job Responsibilities:
• Provide high level of service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
 
Must Have Skills:

• Previous customer service experience
• Ability to handle 70+ calls per day (high achiever will handled 100 calls per day)

 
Nice to Have Skills:

• Call center experience
• Financial/Insurance industry experience
• Bilingual