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Jr. Client Care Outreach Representative (Accounts receivable) to work on overdue accounts and confirming payment schedules

Job Type: Contract
Positions to fill: 2
Start Date: Jun 20, 2022
Job End Date: Dec 16, 2022
Pay Rate: Hourly: Negotiable
Job ID: 120657
Location: Vancouver
The Client Care Outreach Representative is responsible for a variety of outbound functions such as connecting with clients by making calls or emailing on overdue accounts; confirming payment schedules and amounts; notifying clients about their outstanding non-compliances; reaching out to clients for data collection activities for specific projects or general account updates; and other duties as assigned where an outbound call to clients is required.

Must haves:
  • 1 year work experience, or equivalent combination of education and experience in outbound client outreach activities such as collections or client retention skills
  • Basic knowledge of invoice and collection principles
  • Proficient in Microsoft Office Suite, specifically, Microsoft Excel, and Outlook.
  • Completion of Grade 12 required, with some postsecondary education preferred.
  • Accuracy and consistency in processing documentation and data.
  • Ability to learn internal computer applications and enter and retrieve data accurately in a variety of information systems and data bases.
Nice to haves:
  • Basic knowledge of Safety Standards Act and associated policies and regulations an asset.