Jr. Client Care Outreach Representative (Accounts receivable) to work on overdue accounts and confirming payment schedules

The Client Care Outreach Representative is responsible for a variety of outbound functions such as connecting with clients by making calls or emailing on overdue accounts; confirming payment schedules and amounts; notifying clients about their outstanding non-compliances; reaching out to clients for data collection activities for specific projects or general account updates; and other duties as assigned where an outbound call to clients is required.

Must haves:

• 1 year work experience, or equivalent combination of education and experience in outbound client outreach activities such as collections or client retention skills
• Basic knowledge of invoice and collection principles
• Proficient in Microsoft Office Suite, specifically, Microsoft Excel, and Outlook.
• Completion of Grade 12 required, with some postsecondary education preferred.
• Accuracy and consistency in processing documentation and data.
• Ability to learn internal computer applications and enter and retrieve data accurately in a variety of information systems and data bases.

Nice to haves:

• Basic knowledge of Safety Standards Act and associated policies and regulations an asset.