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Jr-Int Technical Writer write, publish and maintain a help content support operating procedures, and/or manuals ensuring solutions are written in a clear, concise and consistent manner- 45251

Job Type: Contract
Positions to fill: 1
Start Date: May 23, 2022
Job End Date: May 23, 2023
Pay Rate: Hourly: Negotiable
Job ID: 118970
Location: Toronto
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Jr-Int Technical Writer  write, publish and maintain a help content support operating procedures, and/or manuals ensuring solutions are written in a clear, concise and consistent manner- 45251


Details


# of positions: 1
Start Date: ASAP
Duration:  12 months 
Extension possible: Yes
Conversion Possible:  Yes





PORTFOLIO REQUIRED

Job Description
  • The Technical Writer (Active Trading Platforms) will work collaboratively with both internal and external stakeholders on complex communications requirements.
  • The candidate will write, publish and maintain a help content site that includes operating procedures, and/or manuals ensuring solutions are written in a clear, concise and consistent manner.
  • You are a writer and editor – an expert in taking complex investing concepts and platforms and make them resonate with our audience. You are a strategist and critical thinker – ready to define content gaps and opportunities.
  • You are also a self-starter and project leader – ready to define and deliver against your priorities.
  • You'll look at content velocity and volume, quality and SEO value, and you will always be thinking about what you can do next to make the client experience seamless.
What you'll do:
  • Main responsibility: Lead the maintenance, development and content roll-out of Direct Investing's Active Trading Platforms help content.
  • Responsible for accuracy and relevancy of the help content to support our clients.
  • Research, to uncover all components and user experience gaps are addressed.
  • Continual review and refreshing of the help content database to keep content accurate.
  • Responsible for project workflows to ensure deadlines are met including ownership of some operations deliverables.
  • Ensure our client experience is top-of mind in all planning activities.
  • Lead development of content to support new platform enhancements.
  • Establish and maintain a help content framework, to ensure we are operating within our risk guardrails without compromising our style.

MUST HAVE
  • Expert written communication. You know how to deliver complex ideas in a simple way, with a proven ability to communicate with precision, style, and clarity
  • Strong, demonstrable skill in creating FAQs/procedures/guide that are plain language
  • Knowledge and understanding of Direct Investing and competitors active trading platforms.
  • High energy, results-oriented individual with a reputation for handling multiple priorities in an ever-changing environments
  • Proficiency with MS Office suite (Excel, Word, PowerPoint, Teams) Adobe Suite, basic HTML, and Omniture. Familiar with agile sprints.