Jr-Int Technical Writer write, publish and maintain a help content support operating procedures, and/or manuals ensuring solutions are written in a clear, concise and consistent manner- 45251
Job Type: Contract
Positions to fill: 1
Start Date: May 23, 2022
Job End Date: May 23, 2023
Pay Rate: Hourly: Negotiable
Job ID: 118970
Location: Toronto
Jr-Int Technical Writer write, publish and maintain a help content support operating procedures, and/or manuals ensuring solutions are written in a clear, concise and consistent manner- 45251
Details
# of positions: 1
Start Date: ASAP
Duration: 12 months
Extension possible: Yes
Conversion Possible: Yes
PORTFOLIO REQUIRED
Job Description
MUST HAVE
Details
# of positions: 1
Start Date: ASAP
Duration: 12 months
Extension possible: Yes
Conversion Possible: Yes
PORTFOLIO REQUIRED
Job Description
- The Technical Writer (Active Trading Platforms) will work collaboratively with both internal and external stakeholders on complex communications requirements.
- The candidate will write, publish and maintain a help content site that includes operating procedures, and/or manuals ensuring solutions are written in a clear, concise and consistent manner.
- You are a writer and editor – an expert in taking complex investing concepts and platforms and make them resonate with our audience. You are a strategist and critical thinker – ready to define content gaps and opportunities.
- You are also a self-starter and project leader – ready to define and deliver against your priorities.
- You'll look at content velocity and volume, quality and SEO value, and you will always be thinking about what you can do next to make the client experience seamless.
- Main responsibility: Lead the maintenance, development and content roll-out of Direct Investing's Active Trading Platforms help content.
- Responsible for accuracy and relevancy of the help content to support our clients.
- Research, to uncover all components and user experience gaps are addressed.
- Continual review and refreshing of the help content database to keep content accurate.
- Responsible for project workflows to ensure deadlines are met including ownership of some operations deliverables.
- Ensure our client experience is top-of mind in all planning activities.
- Lead development of content to support new platform enhancements.
- Establish and maintain a help content framework, to ensure we are operating within our risk guardrails without compromising our style.
MUST HAVE
- Expert written communication. You know how to deliver complex ideas in a simple way, with a proven ability to communicate with precision, style, and clarity
- Strong, demonstrable skill in creating FAQs/procedures/guide that are plain language
- Knowledge and understanding of Direct Investing and competitors active trading platforms.
- High energy, results-oriented individual with a reputation for handling multiple priorities in an ever-changing environments
- Proficiency with MS Office suite (Excel, Word, PowerPoint, Teams) Adobe Suite, basic HTML, and Omniture. Familiar with agile sprints.
