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Junior Deskside Support Technician to perform laptop configuration & deployment on-site

Job Type: Contract
Positions to fill: 1
Start Date: May 23, 2022
Job End Date: Nov 23, 2022
Pay Rate: Hourly: Negotiable
Job ID: 119122
Location: Ottawa
Our valued client is seeking a Junior Deskside Support Technician for an initial 6-month contract. This role will be required to be on-site near St. Laurent in Ottawa, ON.

  • Building devices (e.g. Applying windows images to laptops, desktops, etc.) and guiding the end user throughout the onboarding process (either in-person or through MS TEAMS)
  • Configuration and deployment of mobile devices including iPads, Smartphones
  • Work on IT hardware inventory and complete hardware disposals
  • Perform access management and software installation on laptops & devices
  • Perform hardware moves as required
Must-have- Skills
  • Experience as a Deskside Support / Technical Support Analyst
  • Experience with Windows 10, and Active Directory (AD)
  • Experience with configuring hardware (laptops, mobile devices, etc.)
Nice-to-have Skills
  • Prior experience with HEAT help desk ticketing system
  • MCSE and/or A+ certification 
  • Experience supporting Office 365 and OneDrive