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Junior Deskside Support Technician to support a major Windows 10 hardware evergreening

Job Type: Contract
Positions to fill: 1
Start Date: Jul 11, 2022
Job End Date: Jul 11, 2023
Pay Rate: Hourly: Negotiable
Job ID: 120855
Location: Ottawa
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Our valued financial client is seeking a Junior Deskside Support Technician for an initial 1-year contract in Ottawa, ON (strong possibility of an additional 2 year extension). 

As the successful candidate, you will assist in the replacement of ~350 Windows 10 PCs with new modern hardware, and provide ongoing technical and hardware support for staff returning to the office from an 100% remote environment. 

Responsibilities:
  • Install, move, set up and provide ongoing support to all clients for desktop and laptop computers
  • Install and configure software
  • Provide technical problem-solving guidance and advice to users in person and remotely by phone
  • Provide input into the creation and ongoing maintenance of a knowledge base on technical issues
  • Provide input into the ongoing amendment of supporting standards, guidelines, and documentation
  • Provide support as needed in the Asset Management process
  • Deliver high-quality customer service to users within service levels
  • Support project initiatives related to the client's desktop environment

Must-Have Skills:
  • 3+ years of recent work experience in an information technology service desk as a deskside technician, in an operational environment supporting Windows 10
  • Demonstrated recent experience with a desktop hardware evergreen in a similar capacity
  • Demonstrated experience with SCCM and Active Directory
  • Demonstrated ability to perform under pressure and ensure accuracy in a high-paced environment
  • Demonstrated ability to work autonomously