Junior Deskside Support Technician to support a major Windows 10 hardware evergreening

Our valued financial client is seeking a Junior Deskside Support Technician for an initial 1-year contract in Ottawa, ON (strong possibility of an additional 2 year extension). 

As the successful candidate, you will assist in the replacement of ~350 Windows 10 PCs with new modern hardware, and provide ongoing technical and hardware support for staff returning to the office from an 100% remote environment. 

Responsibilities:

• Install, move, set up and provide ongoing support to all clients for desktop and laptop computers
• Install and configure software
• Provide technical problem-solving guidance and advice to users in person and remotely by phone
• Provide input into the creation and ongoing maintenance of a knowledge base on technical issues
• Provide input into the ongoing amendment of supporting standards, guidelines, and documentation
• Provide support as needed in the Asset Management process
• Deliver high-quality customer service to users within service levels
• Support project initiatives related to the client's desktop environment

Must-Have Skills:

• 3+ years of recent work experience in an information technology service desk as a deskside technician, in an operational environment supporting Windows 10
• Demonstrated recent experience with a desktop hardware evergreen in a similar capacity
• Demonstrated experience with SCCM and Active Directory
• Demonstrated ability to perform under pressure and ensure accuracy in a high-paced environment
• Demonstrated ability to work autonomously