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Junior Technical Support Analyst to troubleshoot hardware, software, and connectivity problems

Job Type: Contract
Positions to fill: 1
Start Date: May 16, 2022
Job End Date: Oct 14, 2022
Pay Rate: Hourly: Negotiable
Job ID: 118707
Location: Montreal, Ottawa, Toronto
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Our valued client is seeking a Junior Technical Support Analyst for an initial 5-month contract (with possibility of extension) in Ottawa (100% remote).

Responsibilities:
  • Creates problem ticket and assigns to other support group(s), where applicable.
  • Resets Passwords on various systems as required.
  • Troubleshoots standard hardware, software and connectivity problems reported by users.
  • Assists in maintenance and daily optimum operations of the various computer systems.
  • Runs morning check on all (non-regulated) systems and servers.
  • Supports and advises users on the various systems.
  • Updates, creates and maintains National Service Desk related databases.
  • Evaluates service call or repair needs for hardware and peripheral equipment.
  • Provides Service Desk Level II support for systems; this includes recommending new standards, supporting and administering infrastructure.
  • Installs, configures and manages Network Printers and multi-function devices.
  • Account maintenance within Microsoft Active Directory and eProgesa.
  • Provides user training on IT related procedures, as required.
  • Available for rotational shifts Mon-Fri (6am to 9pm are the hours of operation)

Must-Have Skills:
  • 2+ years of experience in a Technical Support role, including Service Desk, troubleshooting software, and printing access.
  • Knowledge of Windows, Microsoft Office, Office 365, Servers, Lotus Notes, and general network and Internet principles.

Nice to Have Skills:
  • MCSE (Microsoft Certified System Engineer) designation
  • A+ Certification