Junior Technical Support Analyst to troubleshoot hardware, software, and connectivity problems
Job Type: Contract
Positions to fill: 1
Start Date: May 16, 2022
Job End Date: Oct 14, 2022
Pay Rate: Hourly: Negotiable
Job ID: 118707
Location: Montreal, Ottawa, Toronto
Our valued client is seeking a Junior Technical Support Analyst for an initial 5-month contract (with possibility of extension) in Ottawa (100% remote).
Responsibilities:
Must-Have Skills:
Nice to Have Skills:
Responsibilities:
- Creates problem ticket and assigns to other support group(s), where applicable.
- Resets Passwords on various systems as required.
- Troubleshoots standard hardware, software and connectivity problems reported by users.
- Assists in maintenance and daily optimum operations of the various computer systems.
- Runs morning check on all (non-regulated) systems and servers.
- Supports and advises users on the various systems.
- Updates, creates and maintains National Service Desk related databases.
- Evaluates service call or repair needs for hardware and peripheral equipment.
- Provides Service Desk Level II support for systems; this includes recommending new standards, supporting and administering infrastructure.
- Installs, configures and manages Network Printers and multi-function devices.
- Account maintenance within Microsoft Active Directory and eProgesa.
- Provides user training on IT related procedures, as required.
- Available for rotational shifts Mon-Fri (6am to 9pm are the hours of operation)
Must-Have Skills:
- 2+ years of experience in a Technical Support role, including Service Desk, troubleshooting software, and printing access.
- Knowledge of Windows, Microsoft Office, Office 365, Servers, Lotus Notes, and general network and Internet principles.
Nice to Have Skills:
- MCSE (Microsoft Certified System Engineer) designation
- A+ Certification