Junior Technical Support Analyst to troubleshoot hardware, software, and connectivity problems

Our valued client is seeking a Junior Technical Support Analyst for an initial 5-month contract (with possibility of extension) in Ottawa (100% remote).

Responsibilities:

• Creates problem ticket and assigns to other support group(s), where applicable.
• Resets Passwords on various systems as required.
• Troubleshoots standard hardware, software and connectivity problems reported by users.
• Assists in maintenance and daily optimum operations of the various computer systems.
• Runs morning check on all (non-regulated) systems and servers.
• Supports and advises users on the various systems.
• Updates, creates and maintains National Service Desk related databases.
• Evaluates service call or repair needs for hardware and peripheral equipment.
• Provides Service Desk Level II support for systems; this includes recommending new standards, supporting and administering infrastructure.
• Installs, configures and manages Network Printers and multi-function devices.
• Account maintenance within Microsoft Active Directory and eProgesa.
• Provides user training on IT related procedures, as required.
• Available for rotational shifts Mon-Fri (6am to 9pm are the hours of operation)

Must-Have Skills:

• 2+ years of experience in a Technical Support role, including Service Desk, troubleshooting software, and printing access.
• Knowledge of Windows, Microsoft Office, Office 365, Servers, Lotus Notes, and general network and Internet principles.

Nice to Have Skills:

• MCSE (Microsoft Certified System Engineer) designation
• A+ Certification