Our banking client is looking for a Senior Genesys Cloud Contact Centre Designer Developer
Job Type: Contract
Positions to fill: 1
Start Date: Jun 01, 2022
Job End Date: Dec 26, 2022
Pay Rate: Hourly: Negotiable
Job ID: 118821
Location: Calgary, Edmonton, Halifax, Montreal, Ottawa, Regina, Toronto, Vancouver, Victoria, Winnipeg
Location - Toronto
Remote - Yes
Duration - 6 months
Must Haves
Minimum bachelor’s degree, or equivalent in Software Engineer, Computer Science or closely related field
Familiarity with Genesys PureEngage Cloud Azure or on prem experience is a plus
Experience in application development lifecycle (Waterfall, Agile Scrum)
Experience with call scripting, configuration, and other capabilities within Genesys PureEngage Cloud Azure
1-3 years of experience with IVRs, Speech Recognition technologies or AI NLP technologies – delivering solutions successfully to production
Intermediate coding experience in JavaScript
Basic contact centre fundamentals knowledge
Excellent communication skills and proven ability in influencing open-source community developers, academic and industry partners
Role and Responsibilities
The Genesys Cloud Contact Centre Designer Developer is responsible for translating the client's business requirements into specific application designs for large, complex or leading-edge Voice IVR solutions. This includes working with client personnel to identify functional requirements, lead others in the identification, justification, design and implementation of the client's contact centre. The individual will be responsible for developing custom solutions that integrate and extend aspects of these solutions, enhance with AI capability and process automation. The candidate must implement and integrate voice bots from Google Dialog flow on Genesys Designer. This individual will need to work and cooperate closely with the project team but the broader combined IBM-client crew. The ideal candidate has experience developing in agile scrum and thrives in this environment.
Preferred Technical and Professional Expertise
Knowledge of Genesys IVR development environments as asset
Genesys PureEngage Designer Certification is desired
Experience as a technical consultant is an asset
Working knowledge of contact centre software and hardware, inclusive of security capabilities
Remote - Yes
Duration - 6 months
Must Haves
Minimum bachelor’s degree, or equivalent in Software Engineer, Computer Science or closely related field
Familiarity with Genesys PureEngage Cloud Azure or on prem experience is a plus
Experience in application development lifecycle (Waterfall, Agile Scrum)
Experience with call scripting, configuration, and other capabilities within Genesys PureEngage Cloud Azure
1-3 years of experience with IVRs, Speech Recognition technologies or AI NLP technologies – delivering solutions successfully to production
Intermediate coding experience in JavaScript
Basic contact centre fundamentals knowledge
Excellent communication skills and proven ability in influencing open-source community developers, academic and industry partners
Role and Responsibilities
The Genesys Cloud Contact Centre Designer Developer is responsible for translating the client's business requirements into specific application designs for large, complex or leading-edge Voice IVR solutions. This includes working with client personnel to identify functional requirements, lead others in the identification, justification, design and implementation of the client's contact centre. The individual will be responsible for developing custom solutions that integrate and extend aspects of these solutions, enhance with AI capability and process automation. The candidate must implement and integrate voice bots from Google Dialog flow on Genesys Designer. This individual will need to work and cooperate closely with the project team but the broader combined IBM-client crew. The ideal candidate has experience developing in agile scrum and thrives in this environment.
Preferred Technical and Professional Expertise
Knowledge of Genesys IVR development environments as asset
Genesys PureEngage Designer Certification is desired
Experience as a technical consultant is an asset
Working knowledge of contact centre software and hardware, inclusive of security capabilities
