IT Support Analyst needed to be responsible for and respond to all technical/systems service requests

This position is responsible for responding to all technical/systems service requests from employees of this Financial organization and its subsidiaries via phone or email, as well as performing server, desktop and peripheral break/fix. In addition to providing remote support, the position will be responsible for providing desktop technical support to internal customers of the organization and its subsidiaries.

Must Haves:

• A minimum of four years’ experience with computer systems including data, local or wide area networks, server (including working with virtualization technologies) and software/hardware assessment and repair.
• Excellent customer service and interpersonal skills.
• Strong knowledge of; TCP/IP, DHCP, DNS, VoIP and cloud technologies (Office 365, Azure, Teams).
• Strong knowledge of Unified Communications and Citrix.
• Strong knowledge of Microsoft O365 applications.
• Flexibility to work hours outside of regular work week including weekends and evenings.
• Microsoft Professional Certification preferred
• Cloud certifications (Azure) preferred
• Level 5 drivers license