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S Technical Writer write procedures, policy and product information, standards and guidelines, sales campaign briefs, news messages, job aids, and other documentation for a large financial bank -56007-1

Job Type: Contract
Positions to fill: 3
Start Date: Jul 04, 2022
Job End Date: Jul 04, 2023
Pay Rate: Hourly: Negotiable
Job ID: 120567
Location: Toronto
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Position Title: Technical Writer - Senior

Job level: 6

No. of Positions: 3
Duration: 6 months
Potential for this contract to be extended or converted to FTE: Possibility for extension not sure of conversion at this time.
Work location: 81 Bay 15th Floor (open to candidates outside of GTA but within province)





The Candidate will Be Working with: On top of working with other writers, editors, team leads, and managers, candidate will also be working with business partners and SMEs within the bank depending on content and project.

Daily Responsibilities:
As a Senior Technical Writer on the Knowledge Management team, you will design, write, and maintain online documentation for The Banks employees in banking centres, call centres and infrastructure operation teams. You will write procedures, policy and product information, standards and guidelines, sales campaign briefs, news messages, job aids, and other documentation as needed.

How You’ll Succeed
• Create content for the audience - You’ll write audience-centred content that is clear, accurate and complete by following internal Banking and department standards and general standards for plain language and design.
• Manage documentation projects - You will provide documentation plans and work effort estimates, prioritize work to meet timelines, analyze documentation requirements and recommend solutions to our internal partners.
• Look for opportunities for improvement - You will ask for end-user feedback and find ways to improve the employee and client experience. You will suggest ways to improve site navigation, documentation design and online communications. You will research new methods and best practices for documentation.
• Work closely with internal partners and subject-matter experts to make sure information is correct and complete.
• Work independently and with the team - You’ll work with minimal supervision, keeping management informed and escalating issues when needed. You’ll work with the team to deliver large communication projects and independently lead small to medium projects. You will participate in project meetings, contribute to post-implementation reviews, and support team members by sharing expertise, knowledge, and information.

Must Haves:
  • 5+ years of experience in technical writing
  • Skilled at writing in “plain language”
  • Previous experience with HTML or a related language.


Nice to Haves:
• Bilingualism in English and French is an asset.
• Previous experience with editing
• Previous FI experience
• Any technical writing education or certification