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Senior Design Researcher to conduct generative and evaluative research to create test plans for digital products for large financial bank - 132985-1

Job Type: Contract
Positions to fill: 1
Start Date: May 23, 2022
Job End Date: May 22, 2023
Pay Rate: Hourly: Negotiable
Job ID: 119148
Location: Toronto
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Job ID: 132985-1
Duration: 1 year, possibility of extension
Location: WFH (Hybrid later - 88 Queens Quay, Toronto)

SUMMARY: 

This person’s primary focus will be on generative research activities to understand client needs. This person will also support our team in qualitative research activities specific to questions about the digital products we create. That will require helping our other designers to formulate the questions they hope to answer, to determine the best research method for getting those answers and to create a test plan or interview guide for the activity. 
 
In addition, this person will also lead collaborative workshops with peers. Through these, the team will explore the current states of different areas of our business and opportunities for improving our product experiences and the services behind them.
 

RESPONSIBILITIES:
  • Crafting research plans
  • Conducting research, both evaluative and generative
  • Guiding design peers in crafting their own research plans and supporting them in conducting their own research activities
  • Designing and/or facilitating workshops for gathering information about new work or areas of focus
  • Managing a large need for research activities by prioritizing and communicating those priorities and their implications to peers and partners
  • Translate story to fit the interests, needs or goals of the audiences with which we share it: e.g., designers in a huddle, the entire team in a sprint review, senior management in a formal presentation
MUST HAVES: 
 
  • 4-7+ years experience with evaluative testing methods and tools
  • Experience with generative research methods, (e.g., in-depth interviews, diary studies and ethnography)
  • Experience designing and facilitating workshops
NICE TO HAVES: 
  • Experience with our current tool set: UserTesting, UserZoom, Optimal Workshop
  • Experience working in highly-regulated industries (like financial institutions)
  • French