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Solutions Leader needed to join the Digital team and work on designing and developing a digital strategy and self-service capabilities customers,

Job Type: Permanent
Positions to fill: 1
Start Date: Jun 06, 2022
Job End Date: Jun 06, 2022
Pay Rate: Salary: Negotiable
Job ID: 119126
Location: Vancouver
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Our client is lookig for a Solutions Leader to join their Digital team to work on designing and developing a digital strategy and self-service capabilities customers, employees and partners. You will be collaborating with an innovative team, applying design thinking and implementing modern technology solutions.
 
The ideal candidate will be organized, ambitious, self-motivated, and have good communication skills. The digital team will provide you an opportunity to learn new technologies, and experience a team culture centered on doing things differently, rather than providing a different flavor of the same thing.
 
Qualifications:
  • Candidates have completed undergraduate or graduate degree from a recognized post-secondary institution focused in computer science, engineering, business or related field.
  • Experience implementing digital channels solutions such as chatbots/live chat, mobile (iOS/Android), SMS, web content solutions, modern web applications and front end development.
  • Practice understanding of capabilities, patterns, and limitation of technologies to create a digital experience.
  • Knowledge of computer science fundamentals like object-oriented design, functional programming, data structures, and algorithms
  • Knowledge and understanding of design thinking, lean, or operational excellence methodology is an asset.
 
Responsibilities:
  • Take ownership of complex customer experience problems, from discovery, concept, validation phases, right through to designing and delivery of technology solutions
  • Applying human-centered design/design thinking to visualize ideas and concepts and communicate them optimally and compellingly for internal team members, business partners and leadership.
  • Use critical thinking and out of the box thinking to solve day-to-day business problems for contact centers, customers, business operations, and business partners.
  • Work with business leaders and stakeholders in designing and prototyping online self-service solutions to improve customer experience and digital footprint.
  • Research and assess the use of new emerging technology and tools for adoption.
  • Develop and maintain the digital technology strategy and capabilities roadmap.
  • Create and maintain artifacts relating to design and architecture decisions related to enterprise online services.