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Sr Business Analyst to support the management and support of business requirements associated with enhancements and projects involving Claims Center for a large financial client45184

Job Type: Contract
Positions to fill: 2
Start Date: Jun 06, 2022
Job End Date: Jun 06, 2023
Pay Rate: Hourly: Negotiable
Job ID: 118857
Location: Toronto

# of positions: 2
Start Date: June 6th
Duration: 1 year
Extension possible: strong possibility  


Department Overview

The Guidewire Claims Center Business Analysis team is responsible for the management and support of business requirements associated with enhancements and projects involving Claims Center.  This application is used by various groups within the  Insurance GI business to facilitate effective and efficient claims processing for our customers.

Job Requirements

The senior business analyst will plan, manage, lead, and oversee the end-to-end delivery of requirements throughout the lifecycle of the project, in alignment with the business and/or enterprise needs and strategies. The senior business analyst will provide leadership and work collaboratively with stakeholders including business and technology partners to support project benefits and changes to business processes, policies, and systems across single or multiple lines of business (LoB's).


CUSTOMER - Recognizing the importance of our customers - anticipating and meeting their evolving needs, as well as providing the kind of legendary customer service that reflects TD's standards and guiding principles.
  • Lead a diverse range of stakeholders; communicate effectively by adapting style and technique to a diverse audience.
  • Analyze impacts to customers, stakeholders, employees, process, and technology solutions to achieve business results.
  • Understand and clarify work packages of each assigned initiative or project, inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach.
  • Provide recommendations and direction based on the end-to-end customer experience.
  • Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business.
  • Assess and ensure that customer and employee experience and stakeholder impacts are appropriately managed.
  • Engage appropriate stakeholders to identify and manage required outcomes of projects for the business.
  • Provide on-going communication to key stakeholders, including the business project owner, project/program/portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project.
  • Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization
  • Identify and lead problem resolution to ensure customer needs are met.
  • Contribute to the application of change management best practices, e.g., stakeholder analysis, gap analysis, change planning, etc.
  • Collaborate with the project manager to identify and ensure required resources are assigned to the project for successful delivery of requirements.
  • Ensure timely notification and escalation of actual or possible issues or problems while assessing options and recommendations for prompt resolutions.

SHAREHOLDER - Focused on executing better – constantly reviewing our processes and finding ways to improve them; collaborating with internal and external business partners to improve operational efficiency and effectiveness.
  • Lead requirements management on projects which are based on complexity, size, and budget as defined by the project governance levels.
  • Provide leadership/guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions.
  • Identify scope changes and complete analysis to determine impact to project benefits and risks.
  • Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge, and understand requirements according to the requirements management discipline.
  • Identify, document, and validate current state processes and work with the business and stakeholders to design the desired future state.
  • Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met.
  • Collaborate with technology partners and provide recommendations to support the development of system requirements and design specifications, testing plans, artifacts, and deliverables to ensure business needs are met.
  • Ensure project issues and concerns are addressed for clear articulation of business requirements.
  • Proactively identify and track requirements risks, issues, assumptions, dependencies, and constraints, and anticipate and effectively manage risks related to requirements.
  • Develop mitigation plans or lead or contribute to the completion of necessary compliance or new process assessment templates.
  • Contribute to quality assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and their resolution.
  • Adhere to enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines.
  • Contribute to the development of the project plan and high-level work breakdown session (WBS), identify, and manage key risks and decisions.
  • Own and complete relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and adjusting to changing work priorities.
  • Take ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate.
  • Assess project change requests and their impacts on requirements, checking for alignment to project benefits at all phases.
  • Develop efficient and effective solutions through analytical problem solving.
  • Support implementation and post implementation activities as defined in the project plan.

EMPLOYEE - Individual employees and teams whose performance and enthusiasm set us apart from our competitors.

•       Contribute to team development of skills and capability through mentorship of junior/peer business analysts by sharing knowledge and experiences, leveraging best practices.
•       Continuously enhance knowledge and expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices.
•       Lead, motivate, and develop relationships with the business, stakeholders, and technology partners to develop productive working relationships.
•       Engage, enable, and lead stakeholders to agreement or consensus on the business requirements.
•       Foster a collaborative team environment by fully participating in team meetings.

Breadth and Depth

•       Leads requirements management/work packages for Tier 3-4, low to moderate risk, and regulatory projects with multiple stakeholders and across multiple LoB's.
•       Advanced to expert knowledge of business analysis, project delivery practices and standards across the project lifecycle.
•       Gain sound to advanced understanding of business and user interaction with technology throughout project delivery.
•       Works independently as the senior or lead business analyst and coaches and guides members within area of expertise.
•       Identifies and leads problem resolution for complex issues at all levels.
•       Contributes to the communication and change management activities across multiple stakeholders.
•       Generally, reports to a Manager or above.

  • BA with Insurance Industries experience - 8-10 years
  • Claims Experience 5-7 Years Experience
  • Lean and Six Sigma experience
  • Agile/SAFE (Scaled Agile Framework Experience)


o Lean and Six Sigma experience
o Agile/SAFE experience
o Business analysis accreditation, e.g., IIBA
o Experience working in the insurance industry, specifically in claims processing
o Experience with the Guidewire suite of products, e.g., Claims Centre