Sr Business Process Analyst to improve the capability of their business processes using Lean Six Sigma -56099-1
Job Type: Contract
Positions to fill: 1
Start Date: Jul 04, 2022
Job End Date: Jan 04, 2023
Pay Rate: Hourly: Negotiable
Job ID: 120644
Location: Toronto
Target Start Date: 7/4/2022
Duration: 6 Months
Potential for this contract to be extended or converted to FTE? Possible for both based on project extension availability and performance.
Work location: 81 Bay
· WFH? Currently Hybrid working model - Wednesday day in office.
• If yes, would you consider non-GTA candidates for the opening? Yes
Work Schedule (hours per week, start time): Core Business Hours with some flexibility to start and end time (+- 1hour). 37.5 hours/week.
· Potential for OT? No
Interview Process - 1 MS Teams video interview with Director focusing on the candidates experience and qualification with some situational questions.
Upcoming vacation time? June 21st
Availability to Interview (date & times): Flexible to interview as soon as candidates are shortlisted. will make time week of June 20th.
Reason the role is open? Backfill for contractor who left.
WHAT IS THE PROJECT THE CONTRACTOR WILL BE WORKING ON? Several ongoing process improvement projects
GROUP INFORMATION: Looks at frontline platform process for the entire bank and see what they can do to improve these processes to provide smoother client experiences and cost savings.
EVP (Employee Value Proposition): Strong opportunity within the bank to convert to full time as the role is very versatile allowing to build relationships with different business stakeholders.
Who Will the Candidate Be Working with on a Daily Basis? Partner with appropriate Channel (including Front-line, Telephone Banking, Digital), Product (Credit Card, UPLC, Deposit, Mortgage), non-technology based Help desk (including National Support Line, Client Care, Advisory Services) and other business partners to determine priorities and objectives
Daily Job Duties/Activities:
The Process Consultant, Frontline Platform Process Transformation, is accountable for providing in-depth consultation based on business analysis, and executing initiatives and projects to support Frontline Platform Strategy & Enablement in Retail and Business Banking to achieve improvements in their overall business processes, Client Experience and Employee Capability.
The incumbent will assist in the identification of problems/resolutions, assessment of impact, effectiveness and feasibility of proposed changes, preparation of recommendations and communication for internal client meetings at various levels.
The scope may include working with multi-functional teams to develop insights, execute and complete selected short or medium term (60d / 90d / 120d) improvement projects or programs focused on best practice deployment, process, policy and/or procedure changes to support enhanced service and sales. The role will work with stakeholders at all levels in the organization from senior business-unit leaders and corporate management through channel levels. Expectations would include a hands-on teamwork approach to solving problems, planning, managing change and people related to all aspects of the business improvement initiatives.
Key Accountabilities
· Support projects of a moderate level of complexity or lead minor initiatives to enhance and upgrade new or existing processes, products or services by researching relevant data and developing proposals and recommendations;
· Research opportunities and provide meaningful and actionable insights to deliver an improved client and frontline experience;
· Provide advice and guidance to management and client groups, in dealing with issues of a transactional nature;
· Participate in other projects to represent the area of specialization and provide input into the development and implementation of programs designed to improve end-to-end processes;
· Champion values and provide support in a manner consistent with the highest quality standards and The Banks objectives.
Must Haves:
Nice to have:
· Knowledge of call centers, back office and/or branch processing environments
· Past experience in delivering projects in Agile environment
Duration: 6 Months
Potential for this contract to be extended or converted to FTE? Possible for both based on project extension availability and performance.
Work location: 81 Bay
· WFH? Currently Hybrid working model - Wednesday day in office.
• If yes, would you consider non-GTA candidates for the opening? Yes
Work Schedule (hours per week, start time): Core Business Hours with some flexibility to start and end time (+- 1hour). 37.5 hours/week.
· Potential for OT? No
Interview Process - 1 MS Teams video interview with Director focusing on the candidates experience and qualification with some situational questions.
Upcoming vacation time? June 21st
Availability to Interview (date & times): Flexible to interview as soon as candidates are shortlisted. will make time week of June 20th.
Reason the role is open? Backfill for contractor who left.
WHAT IS THE PROJECT THE CONTRACTOR WILL BE WORKING ON? Several ongoing process improvement projects
GROUP INFORMATION: Looks at frontline platform process for the entire bank and see what they can do to improve these processes to provide smoother client experiences and cost savings.
EVP (Employee Value Proposition): Strong opportunity within the bank to convert to full time as the role is very versatile allowing to build relationships with different business stakeholders.
Who Will the Candidate Be Working with on a Daily Basis? Partner with appropriate Channel (including Front-line, Telephone Banking, Digital), Product (Credit Card, UPLC, Deposit, Mortgage), non-technology based Help desk (including National Support Line, Client Care, Advisory Services) and other business partners to determine priorities and objectives
Daily Job Duties/Activities:
The Process Consultant, Frontline Platform Process Transformation, is accountable for providing in-depth consultation based on business analysis, and executing initiatives and projects to support Frontline Platform Strategy & Enablement in Retail and Business Banking to achieve improvements in their overall business processes, Client Experience and Employee Capability.
The incumbent will assist in the identification of problems/resolutions, assessment of impact, effectiveness and feasibility of proposed changes, preparation of recommendations and communication for internal client meetings at various levels.
The scope may include working with multi-functional teams to develop insights, execute and complete selected short or medium term (60d / 90d / 120d) improvement projects or programs focused on best practice deployment, process, policy and/or procedure changes to support enhanced service and sales. The role will work with stakeholders at all levels in the organization from senior business-unit leaders and corporate management through channel levels. Expectations would include a hands-on teamwork approach to solving problems, planning, managing change and people related to all aspects of the business improvement initiatives.
Key Accountabilities
· Support projects of a moderate level of complexity or lead minor initiatives to enhance and upgrade new or existing processes, products or services by researching relevant data and developing proposals and recommendations;
· Research opportunities and provide meaningful and actionable insights to deliver an improved client and frontline experience;
· Provide advice and guidance to management and client groups, in dealing with issues of a transactional nature;
· Participate in other projects to represent the area of specialization and provide input into the development and implementation of programs designed to improve end-to-end processes;
· Champion values and provide support in a manner consistent with the highest quality standards and The Banks objectives.
Must Haves:
- 5+ process engineering experience with either Lean, Six Sigma, or Client Experience approaches
- University degree or post-secondary diploma/certificate in Business, Engineering, Information Systems & Accountin
- Understanding of Retail and Business Banking businesses, products and functions.
- Knowledge of people change management concepts
- Knowledge of customer segmentation strategies and implications
- Knowledge of approaches, tools, techniques for recognizing, anticipating and resolving organizational, operational or process problems.
Nice to have:
· Knowledge of call centers, back office and/or branch processing environments
· Past experience in delivering projects in Agile environment
