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Sr UX Writer to work on the Digital Channels team collaborate closely with fellow designers, accessibility specialists, technical consultants, developers, quality engineers and legal counsel to craft seamless customer experiences -45280

Job Type: Contract
Positions to fill: 2
Start Date: May 16, 2022
Job End Date: Nov 15, 2022
Pay Rate: Hourly: Negotiable
Job ID: 119102
Location: Toronto

# of positions: 2
Duration: 6 months to start
Extension possible: yes
Conversion Possible: yes
Work Location (Remote) but may be required to come in a few times a month

Degree/Certifications Required: mainly looking for experience, post-secondary in relevant field is an asset (English, Journalism etc)
Years of experience: 3 to 5 UX Writer
Reason for request/why opened: Volume
% Interaction with Stakeholders:
Team Size: 25 writers. 17 in Canada, 7 or 8 in the US.
Personality Style/Team Culture:
Very collaborative, good people skills. Being able to talk through processes.

  • As a User Experience (UX) Writer and Content Designer, you are a key member of the design team. You write the words our customers read and interact with. You're an experience designer and a storyteller who is at ease presenting and discussing your work with design partners and stakeholders. You put the customer at the center of everything you do. Design thinking and Human-Centered Design methodologies are second nature to you.

  • Collaborate with DCX Experience Strategy team and project partners to determine the business objectives that drive content strategy
  • Manage the UX Writing and Content Design projects you are assigned
  • Obtain competitive experience evaluations and customer data to establish benchmarks for content strategy and design
  • Make recommendations on requirements for projects and contribute to project scoping and planning
  • Collaborate closely with fellow designers, accessibility specialists, technical consultants, developers, quality engineers and legal counsel to craft seamless customer experiences
  • Provide relevant and considered content strategy and write clear, accurate and compelling user interface content
  • Align to all content governance systems, workflows, and standards including brand style, tone and voice guidelines, to write and design in accordance with The Banks design system
  • Present UX Writing and Content Design concepts in collaboration with fellow designers
  • Coordinate copy translation, approval documentation and final delivery of MCD artifact
  • Contribute to the development of the Digital Customer Experience team’s culture

  • 3-5+ yrs experience as a User Experience (UX) Writer **(NOT Copywriting, marketing, or Branding)**
  • 3 Years experience with financial  Digital products
  • Understanding of interactive design, usability principles and how content strategy contributes to user experience
  • Understanding of Human-Centred Design and related design disciplines (i.e. Experience Strategy, Visual design, UX Writing, Design Research, Interaction Design, Accessibility)
  • Expert writing, editing & proofreading skills

Writing samples in a strong portfolio demonstrating a range of User Experience (UX) Writing abilities

  • Experience in a design-related discipline (i.e. Industrial, User-Centred, Visual, Design strategy, Design Mgt., Human Factors, Psychology, Human-Computer Interaction, etc.)
  • Experience with financial digital products
  • Script writing & Video production
  • Content Strategy Experience
  • Knowledge of online marketing, advertising & other interactive experiences
  • Degree in writing or design
Work Order Requisition Start Date:   05/16/2022
Work Order Requisition End Date:   11/15/2022
Business Unit:   4 - Digital Channels
Site:   ON - Toronto