Business Analyst - Data Analytics Customer Insights, Data & Analytics (CIDA) team - 31368

Job Type: Contract
Positions to fill: 1
Start Date: Sep 18, 2023
Job End Date: Mar 17, 2024
Pay Rate: Hourly: Negotiable
Job ID: 132250
Location: Toronto

Location Address: 44 King Street – 23rd floor – once a week onsite

Contract Duration: 6 months – September 18th start

Story Behind the Need

Business group: Global Data Engineering

As a member of the Customer Insights, Data & Analytics (CIDA) team, the successful candidate is responsible for the design and implementation of critical program deliverables including (but not limited to) strategy and maturity model, operating model, delivery framework, audit and change management artifacts (e.g., training materials) and the communication of these deliverables to program stakeholders.


•With input from program Subject Matter Experts (SMEs), support the development and implementation of key program deliverables, collateral, and processes including (but not limited to):

–Strategy and maturity model;

–Operating model(s) and related processes;

–Delivery strategy and framework; and

–Change management.

•Build and operationalize business processes and supporting documentation (e.g., frameworks, process flows, job aids, procedures).

•Help build/develop training and communications and other collateral related to these deliverables.

•Develop and maintain the program communications portal (e.g., SharePoint, Confluence).

•Support program governance reporting, team initiative tracker and maintain/manage program RAID log, where required.

•Support the vision, strategy, mandate and operating model for the program.

•Build strong stakeholder relationships to enable active and collaborative working relationships.

•Maintain a culture of exceptional customer service and cultivate an internal brand as a leading program advisor.

•Foster an environment of continuous personal growth.

Must Have Skills:

1) 8+ years working in strategy, consulting, or business process architecture roles within the financial services industry

2)Robust knowledge of and ability to build and apply data strategy, frameworks, operating model, and related processes (including RACI, process architecture, and related documentation)

3) Strong technical skills working with SharePoint, Confluence, JIRA and PowerBI among other reporting and communications tools.

4) Considerable experience managing, collaborating, and communicating with stakeholders in a cross-functional enterprise context

5) Thorough working knowledge of Microsoft Office suite; superior PowerPoint and Excel skills

Nice-To-Have Skills:

1) Knowledge of cloud data platforms, architecture, capabilities, and trends

2) Knowledge and experience of change management including related activities and execution

3) Knowledge of risk management environment, standards and regulations within a financial services organization.

Soft Skills Required:

•      Apply creative design thinking, problem-solving and logical analysis to create impactful deliverables which are clear, pragmatic and effective to manage a global cloud program.

•      Be empowered to lead and have an impact on a highly complex, fast-paced and global transformation journey as part of a high-performing team of data, analytics and infrastructure (cloud & legacy technology) experts..

•      Gain visibility to senior and Executive management at Canada’s most international bank while working in a supportive and flexible work environment/team.

•      Excellent written, verbal and presentation skills in English; ability to summarize complex ideas in very simple but accurate terms.

•      Tenacious problem-solving skills and an ability to work with ambiguity to advance deliverables.

•      Ability to work flexibly and prioritize in a fast-paced and deadline-driven environment; resourceful and determined about getting the job done with excellent teaming skills.

•      Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills.

•      Ability to adapt and pivot within a team environment to changing program requirements.

•      Strong organizational skills and meticulous attention to detail.


University Degree in business, engineering, or technology (MBA an asset), or equivalent.

Best vs. Average Candidate

The candidate should be customer and results focused, have keen analytical interest and the ability to design and build simple solutions. This individual should be energized operating within a dynamic and fast-paced environment and find deep satisfaction from building effective solutions to difficult problems.