Int. Bilingual Customer Service Representative to provide operational and administrative support to Retail Banking and Wealth Management businesses. - 48259
Our valued banking client is actively seeking an Int. Bilingual Customer Service Representative to provide operational and administrative support to Retail Banking and Wealth Management businesses.
Initial 3-month contract, working hybrid (2-3 days onsite/2-3 days remote) in downtown Montreal.
Responsibilities
· Meet expectations in terms of speed, certainty, and efficiency of response.
· Identify and understand basic customer needs to complete transactions and resolve issues quickly and efficiently.
· Maintain superior and courteous service to internal and external contacts.
· Ensure branch or work area is maintained in accordance with standards.
· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
· Contributes to team-based approach in completing tasks and meeting internal and external customer needs.
· Participates in quality, regulatory and compliance training to meet performance targets.
· Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
Must-Have Skills
· 2+ years of experience in Customer Service
· Technical support experience (login and app troubleshooting)
· Availability for shift rotation (Monday-Friday between 8am-8pm)
· Excellent communication skills in English and French
Nice-to-Have Skills
· Banking experience