Int. Bilingual Customer Service Representative to provide operational and administrative support to Retail Banking and Wealth Management businesses. - 48259

Our valued banking client is actively seeking an Int. Bilingual Customer Service Representative to provide operational and administrative support to Retail Banking and Wealth Management businesses.

Initial 3-month contract, working hybrid (2-3 days onsite/2-3 days remote) in downtown Montreal.

Responsibilities

·        Meet expectations in terms of speed, certainty, and efficiency of response.

·        Identify and understand basic customer needs to complete transactions and resolve issues quickly and efficiently.

·        Maintain superior and courteous service to internal and external contacts.

·        Ensure branch or work area is maintained in accordance with standards.

·        Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

·        Contributes to team-based approach in completing tasks and meeting internal and external customer needs.

·        Participates in quality, regulatory and compliance training to meet performance targets.

·        Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.

Must-Have Skills

·        2+ years of experience in Customer Service

·        Technical support experience (login and app troubleshooting)

·        Availability for shift rotation (Monday-Friday between 8am-8pm)

·        Excellent communication skills in English and French

Nice-to-Have Skills

·        Banking experience