Int. Bilingual Customer Service Representatives to respond to customer requests and complete service orders - 4067/4069

Job Type: Contract
Positions to fill: 2
Start Date: Dec 04, 2023
Job End Date: Dec 06, 2024
Pay Rate: Hourly: Negotiable
Job ID: 134007
Location: Montreal
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Our valued Telecommunications client is actively seeking Int. Bilingual Customer Service Representatives to respond to customer requests and complete service orders.


Initial 12 month contract, working remote with 2 days/month onsite in Montreal


Responsibilties

  • Responsible for responding to customer requests in a prompt, accurate, and professional manner
  • Develop and maintain good client relationships while ensuring confidentiality
  • Work with both internal and external teams to ensure the customer’s needs are met
  • Process customer requests through utilization of the CRM tool
  • Manage and update the inventory system
  • Complete service orders
  • Process invoices and complete billing


Must have skills

  • 3+ years of customer service experience
  • Excellent communication in English & French


Nice-to-have skills

  • Experience in accounting (invoices / billing)