Int. Bilingual Customer Service Representatives to respond to customer requests and complete service orders - 4067/4069

Our valued Telecommunications client is actively seeking Int. Bilingual Customer Service Representatives to respond to customer requests and complete service orders.

Initial 12 month contract, working remote with 2 days/month onsite in Montreal

Responsibilties

• Responsible for responding to customer requests in a prompt, accurate, and professional manner
• Develop and maintain good client relationships while ensuring confidentiality
• Work with both internal and external teams to ensure the customer’s needs are met
• Process customer requests through utilization of the CRM tool
• Manage and update the inventory system
• Complete service orders
• Process invoices and complete billing

Must have skills

• 3+ years of customer service experience
• Excellent communication in English & French

Nice-to-have skills

• Experience in accounting (invoices / billing)