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Int. Business Analyst to work on Business Process Management Models within Enterprise Analytics in the financial industry - 46150

Job Type: Contract
Positions to fill: 1
Start Date: Aug 08, 2022
Job End Date: Feb 08, 2023
Pay Rate: Hourly: Negotiable
Job ID: 121727
Location: Toronto
Job ID:   46150
# of positions: 1
LOB: Enterprise Analytics 
Duration: 6 months, extension and conversion possible 
Interview Process: 1 round of Webex
Location: Flex Hybrid, Toronto 

  • Provide support and delivery of requirements and work packages on low complexity projects/initiatives in alignment with business strategies. May also support team with project/program delivery.
  • Recognizing the importance of our customers - anticipating and meeting their evolving needs, as well as providing the kind of Legendary Customer Service that reflects standards and Guiding Principles.
  • Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience 
  • Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results 
  • Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach 
  • Provide recommendations and direction based on the end to end customer experience when making decisions 
  • Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business 
  • Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed  

Must haves
  • 4+ years experience as a Business Analyst 
  • PDLC, and Business Process Management models knowlege 
  •  SQL
  • Enterprise Analytics
  • root cause identification

Nice to haves
  • Top 5 banking experience
  • Knowledge of customer complaint process