Int. Change Manager to support North American Retail Payments (NARP) Portfolio for large banking client - 45201

Int. Change Manager to support North American Retail Payments (NARP) Portfolio for large banking client - 45201

Location: Toronto (Hybrid)
Duration: 6 months
 
Job Description:
The bank is seeking a Change Manager on a large enterprise wide transformational program. The Change Manager will act as a People and Deployment Readiness Workstream lead – overseeing and integrating the efforts of change management, training, customer experience, marketing and front line delivery. The Change Manager will need to develop the integrated change management strategy and execute that strategy. This includes, but is not limited to: stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics. The role will also call for tactical execution of the plans developed (i.e. writing and/or providing input or oversight to others for communication development, building presentations, facilitating meetings, etc.). This is a large scale business transformation project that will affect employees and customers.
 
Job Responsibilities:
• Lead People and Deployment Readiness Workstream including integrating the efforts of change management training, customer experience, marketing and front line delivery
• Develop a change management strategy based on assessment of the change
• Develop a set of actionable and targeted change management plans – including stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics
• Execute on the tactical details of each plan
• Be an active and visible coach to executive leaders who are change sponsors
• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
• Work with project managers and teams to integrate change management activities into the overall project plan
 
Must Have Skills:

• 3 to 5 years of dedicated Change Management experience
• Banking/Financial Industry Experience (Payments Cards general experience, new products and servicing)
• Proficient in Microsoft Office suite: PowerPoint, Excel, Word 

Nice to Haves:

• Certification in Change Management methodology
• Familiarity with Project Management approaches, tools and phases of the project lifecycle