Int. Complaints Coordinator to manage two complaints inbox's - 48069

Int. Complaints Coordinator to manage two complaints inbox's - 48069

Location: Downtown Toronto (2-3 Days in Office)

Length: Contract ends Jan 31 2024

Must Have Skills:

• University degree

• 1 to 2 years of work experience

• Love to work in a fast-past environment and able to take initiatives.

• Ability to demonstrate attention to detail.

• Excellent written and verbal communication skills in English.

• Has achieved a high level of productivity in past roles.

• Ability to Multi-task in a fast-paced environment with competing demands

About the Role:

• Be able to supervise and manage two complaints inbox – the Escalated Complaints and Commissioner of Complaints inbox.

• Be able to acts as a resource for key internal stakeholders to help them support the new legislative environment and requirements.

• Proficient in Excel – Macros

• Superior verbal and written communication skills, demonstrating the ability to draft clear and concise correspondence.

• The ideal individual has the capacity to work well under tight timelines while remaining flexible, proactive, resourceful, and efficient. Expert level written, verbal communication and interpersonal skills are required as well as a strong decision-making ability and attention to detail. This person must be exceptionally well organized, flexible and enjoy the challenges of supporting a variety of key customers.