Int. Functional Analyst to analyze, configure, and administer SharePoint and ServiceNow products, acting as the product specialist.

Int. Functional Analyst to analyze, configure, and administer SharePoint and ServiceNow products, acting as the product specialist.

Location: Scarborough

This is an exciting opportunity for a Functional Analyst Enterprise Solutions Support to support our Information Services team. This is a Full-Time opportunity and will report to the Manager, Enterprise Business Solutions-Operations. The selected candidate will support requests from Internal business areas and will ensure that solutions that are being delivered are aligned with the overall Business and IS strategy.
   
Responsiblities:

• The Functional Analyst, Enterprise Solutions will be the SharePoint and ServiceNow product specialist.
• Review existing and emerging technologies and market trends to determine potential impact on the enterprise’s strategy and architecture; develop strategic initiatives aimed at enhancing productivity and business functions
• Document and maintain up-to-date solution and application architectural design diagrams, conceptual models and workflows related to SharePoint and ServiceNow solutions.
• Maintain product roadmap, application inventory and knowledge base for SharePoint and Service Now.
• Identify, recommend and support application changes for SaaS solutions
• Create and maintain product lifecycle, coordinate upgrades and maintenance releases
• Consult with other IS teams in defining application support strategy for system deployment
• Create training material and production documentation
• Configure and administer SharePoint and ServiceNow applications as required
• Provide support to the business users during weekly/monthly processes and provide application support as required

 
Application Design & Support

• Support the dissemination and maturity of Software Development Lifecycle (SDLC)/Application Lifecycle Management (ALM) processes and deliverables
• Participate in all phases of software development lifecycle including requirement gathering, analysis, solution design, configuration, development, testing and support
• Execution of test strategy and coordinate System/Integration Testing
• Provide sustainment support required to maintain and advance the use of platform
• Create scope documents, write business requirement documents and document functional specifications
• Interact with Systems Analyst/Programmers to ensure that questions and discrepancies about specifications are resolved during the solution development process
• Facilitate project meeting to ensure that they do not diverge from established architecture guidelines
• Provide consulting services for the maintenance, enhancement and troubleshooting of enterprise applications
• Champion the proper use of tools, processes and standards by conducting education, application review and design sessions to reinforce skills and knowledge baseline

 
Stakeholder engagement

• Liaise with business stakeholders to gather functional and non-functional requirements
• Work with business users to identify product improvement opportunities, plan medium and long-term enhancements and assist users in determining enhancement priorities
• Conduct project review sessions and execute acceptance tests to ensure timely delivery initiatives
• Coordinate with third party vendors to develop and/or integrate their applications into TCI’s solutions; ensure that applications are in accordance with company product standards and guidelines
• Collaborate with local and regional I.S. teams to deliver enterprise solutions that are scalable, adaptable and in synchronization with evolving business needs
• Influence and communicate effectively with non-technical audiences

Must haves:

• 1-2+ years acting as FA/BA/BSA, or similar roles
• 1-2+ years proven experience performing functional analysis, configuring, and administering Commercial off the Shelf (COTS) products & solutions
  • ​SharePoint and ServiceNow
• Experience working directly with Application Managed Services Vendors
• Hands-on experience in requirements gathering, software specifications, conceptualization, modelling and design
• Strong process improvement orientation, and experience in leading discussions to drive positive results amongst inter-disciplinary groups

Nice to have:

• Experience with JavaScript and or other development languages