Int. Interaction Designer to work on banking self-service and assisted - service features for a large banking client - 136440

TITLE: Interaction Designer
Contract Length: 1 Year
Location:  Hybrid (1-2 days) (Currently fully remote, however will be hybrid @ 88 queensquay)

Overview:
The Interaction Designer will be working on complex banking self-service and assisted-service features within a broad client servicing journey.
The designer will be part of an agile, cross-functional squad, and will collaborate with all squad members as needed to scope and deliver product design work.

Responsibilities:
Main responsibilities of this role include:

• Working with squad product owner, business analyst and design colleagues to identify, scope, prioritize and deliver the product design deliverables for new and existing servicing features
• Engaging as needed with Business Analyst and servicing subject matter experts to gather, organize and execute on business requirements
• Documenting the structures that underlie the user experience for servicing features – for example, user flows, conversations, customer journeys, and similar artifacts that define the client’s servicing experience.
• Contributing substantially to the content strategy for all servicing features
• Building screen flows and prototypes (low- or high-fidelity as needed) that:

• clarify the client experience for servicing features so that it can be interpreted to relevant stakeholders
• provide guidance to developer colleagues on coding, testing and launching servicing features

• Ensuring all design deliverables (those listed above and any others) are completed within scope and schedule, to standards defined by Product Owner and Design Lead
• Understanding the scope of and use the elements of the RBC online banking design system in all design deliverables
• Consulting with other members of the journey design team to identify and align on common standards, patterns and approaches

Contributing a design perspective as needed to identification of squad strategic objectives, and creation and maintenance of product roadmaps.

Succesful Candidate:

The successful candidate will ideally be a hybrid interaction/content designer; this means that they will have substantial experience (4-7 yrs) as either:

• an interaction designer who has also created client-facing content for (some of) the projects they worked on; or

a content designer who has also contributed substantially to, or led, the creation of an in-market user experience strategy;

Must Haves:

- Strong skillset in both/either interaction and/or content design (with supporting skillset in the other discipline)
- Ability to deliver complex prototypes and developer-ready design files in Figma  Sketch and Axure RP, InVision, UserTesting.com
- design system artifacts and guidelines in their product design deliverables
- Agile experience

Nice to Have:

- Experience planning and/or conducting client research activities
- Knowledge of accessibility principles and ability to apply them in their product design deliverables