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Int. RAN Support Analyst for troubleshoot and deployment activities – 2783

Job Type: Contract
Positions to fill: 1
Start Date: Jan 23, 2023
Job End Date: Jul 23, 2023
Pay Rate: Hourly: Negotiable
Job ID: 126487
Location: Toronto
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Int. RAN Support Analyst for troubleshoot and deployment activities  – 2783

Location: Toronto (Hybrid)
Duration: 6 months (possible extension)

 

Accountabilities / Responsibilities:
• Create and maintain technical support documentation (e.g. operational procedures, support procedures, recommendations, progress reports).
• Provide after-hours on call support in line with on-call guidelines
• Perform after hour implementation of code (Deployments to Production environment). -Adhere to ITIL and/or best practices for application release and change management.
• Ensuring that the delivery of new Systems meet current Pre Production, Training and Production needs and requirements.
• Development of Support Tools, code development, and implementation of the final solution.
• Perform Root Cause analysis and work with the Problem Management team to track on-going issues.


Must Have:

4-7 years’ experience in a similar support role
• A Bachelor’s degree or diploma in Computer Science or related technical discipline
• Experience with 3G/4G/5G
RAN troubleshooting experience