Int. Risk Controls Mitigation Coordinator to be an in-house specialist conducting a variety of control monitoring and quality assurance tasks - 48068

Int. Risk Controls Mitigation Coordinator to be an in-house specialist conducting a variety of control monitoring and quality assurance tasks - 48068

Location: Downtown Toronto (2-3 Days in Office)

Length: Until Jan 31 2024

The purpose of the Risk Controls Mitigation coordinator is to be an in-house specialist conducting a variety of control monitoring and quality assurance tasks including reviewing complaint data entry in the Customer Feedback Tool (CFT), doing indepth Quality Assurance (QA) reviews, individual tasks, coaching and active participation in benchmarking at for the branch channel. The controls mitigation and QA must adhere to the guidelines outlined in the Complaint Quality Model and play a proactive role in embedding the quality competencies and will be considered a subject matter expert.

Must Have Skills:

• 3-5 Years of Experience
• Familiarity in assessing policy, regulatory requirements, methodologies, and procedures to ensure compliance
• Understanding of the Bill C86 requirements.

Principal Accountabilities

• Provide expertise, advice, and leadership to various stakeholders on potential risks and consult with stakeholders to determine how to address identified risks following review of the data in the CFT.

• Educate and train employees to build complaint handling risk awareness within the organization.

• Ensure FCAC requirements are understood, and applying mitigating activities as issues arise.

• Actively participates in benchmarking quality of the complaing handling and CFT data input.

• Identifies improvement opportunities through quality assessments and suggest solutions, making decisions based on sound rational judgement escalating issues as necessary.

• Operates in accordance with agreed procedures and guidelines.

• Manages assigned tasks knowing when to refer to issues as necessary.

• Identify specific transits to further investigate based on past performance.

• Provide coaching following quality review to stakeholders

• Timely feedback to complaint owners on their data quality entry and remediation activities aligned with Bill C86 requirement