Int. SAP Functional Analyst to be the Subject Matter Expert for Warranty & ECP (Extra Care Protection), improving business processes, incident/problem management and implementations within the Automotive industry.
Job Type: Permanent
Positions to fill: 1
Start Date: Jun 05, 2023
Job End Date: Jun 05, 2023
Pay Rate: Salary: Negotiable
Job ID: 129995
Location: Toronto
Int. SAP Functional Analyst to be the Subject Matter Expert for Warranty & ECP (Extra Care Protection), improving business processes, incident/problem management and implementations within the Automotive industry.
Location: Scarborough Hybrid (1-2 days onsite per week)
Location: Scarborough Hybrid (1-2 days onsite per week)
- Our Automotive client has an exciting opportunity for an SAP Functional Analyst – Warranty & ECP and will report to the Manager, Enterprise Business System – Information Services.
- You will have the opportunity to liaise between Business Units and Information Services, supporting the business in projects, enhancements, requirements, process improvements and problem resolutions; while maintaining a high-level of delivering quality deliverables.
- Subject matter expert for Warranty & ECP including business processes refinement, incident and problem management, enhancement definition and implementation within SAP S4/HANA
- Understand business applications and how they are used by our business users including: processes, enhancement opportunities, interfaces to/from other systems, overall architecture and deployment framework
- Participate in all phases of software development lifecycle including requirement gathering, analysis, solution design, configuration, development, testing and support
- Write business requirement documents and document functional specifications.
- Adjust documentation style / template depending on delivery approach e.g. Waterfall (Requirements Documents), Agile (User Stories)
- Gather functional and technical requirements for enhancements, incident and problem resolution
- 4+ years of experience in a FA/BA/BSA or similar roles in an SAP environment
- Experience in warranty claim processing – post-crediting/pre-crediting, authorized Goodwill, claim split, and recalls
- Experience with SAP PM
- Hands on experience with SAP variant configuration and validation substitution rule (VSR)
- Knowledge in integration to FI / MM / VMS modules
- University Degree in computer science, business administration or related discipline
- SAP certification
- Hands-on experience in Agile projects
- Knowledge in Extra Care Protection business knowledge
- Knowledge in interfacing to non-SAP systems