Int. Technical Support Engineer to work on a MailChimp migration project - 21295764

Our client in the financial software solutions industry is looking for an Int. Technical Support Engineer to work on a MailChimp migration project. - 21295764

Location: Downtown Toronto – Hybrid – 2 days a week (Wednesday and Thursday)

Duration: 1-Year Contract

Responsibilities:
 

• Provides direct technical support to internal clients and appropriately triage reported problem.
• Troubleshoot all issues related to but not limited to Kubernetes, dependencies with underlying AWS infrastructure and CICD pipelines.
• Document all customer issues and their resolution steps in the knowledge base for future references.
• Ensures learned knowledge is translated onto a Knowledge Base for internal use.
• Generate custom reports on various different metrics as per requirements.
• Develop a feedback loop with product and development teams based on the interactions with customers and from self-observations.

Must Haves:
 

• Hands-on experience with:
  • Kubernetes and Docker
  • AWS and Jenkins.
  • Linux OS
  • Troubleshooting network related issues