Int. UI/UX researcher to gather user requirements for a large benefits modernization initiative.

Our valued public sector client requires a Intermediate UI/UX researcher to gather user requirements for a large benefits modernization initiative. This benefits initiative will modernize the way Canadians currently access their CPP, OAS, and EI.

Must Haves:

• Experience conducting full quantitative and qualitative research cycles
• Experience running a full user research cycle
• Enhanced Reliability Clearance

Responsibilities:

• Plan and conduct user research;
• Conduct Stakeholder meetings to gather user requirements and produce/update user story documentation and design specifications;
• Work with product owners to create product backlogs;
• Using qualitative and quantitative data, create user stories, profiles, personas, empathy maps, service blueprints and journey maps to support user-centric development of digital solutions;
• Create usability testing plans and conduct usability testing sessions with clients and users;
• Lead projects of limited scope or components of larger projects;
• Produce and/or update UX documentation for new applications or for updates (enhancements and bug fixes) of existing application;