Intermediate (3 years) tier 1/2 Desktop Support Technician to provide a wide variety of Microsoft product support to a mid-sized business. Bilingual (French/English)

Our global client is looking for a Bilingual (French/English) Intermediate (3 years) tier 1/2 Desktop Support Technician to provide a wide variety of Microsoft product support to a  mid-sized business.

Please note: Requires 1 day a week in office and 4 days remote.  This is a 3 month contract to start with strong possibillity of extension. Client is in Markham, ON.

Must have: 

• 3+ years’ experience providing tier 1/2 helpdesk support for end-user devices including:  laptops, desktops,  mobile devices, printers, scanners, operating systems, device imaging, application installation, deployment and security tools
• Excellent working knowledge of Microsoft suite of products including Windows 10 and Office 2010/2016 and/or O365 
• Experience supporting Microsoft Windows operating systems    
• Experience supporting Active Directory administration/troubleshooting    
• Experience supporting and troubleshooting local area network (LAN) and VPN connectivity issues

Nice to have:

• A+ Certification
• MCTS, MCITP, ITIL Certification

What you will be doing:

• No one day will be the same, if you like variety, problem solving and technology support and access to other team members for training and help then this is the role for you!
• You will be providing a wide variety of on-site Tier 1/2 technical support
• Responsibilities could include desktop build and deployment, hardware installs/upgrades, training and troubleshooting problems with Microsoft Office suite of products, application installation and more
• Working with other support teams like Network operations to fix more complex connectivity issues