Intermediate (5+ years) Application Support Analyst with expertise in Oracle, and Incident Management for a large banking client

Intermediate (5+ years) Application Support Analyst with expertise in Oracle and Incident Management for a large banking client

6 months contract with a possible extension, hybrid model (2 days per week from the office in Toronto)

Overview:
Our client is looking for someone with a diverse skillset to provide a broad range of application support activities within a team responsible for 3rd level incident management.  Someone who works independently on performance/incident management, maintenance, system monitoring, and other production support tasks. With the introduction of new regulations, evolving regulatory and industry landscape, we are strengthening and securing our technologies to further enhance our underlying systems, infrastructure, and operations.

Responsibilities:         

• Providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
• Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectationsPerform controlled and timely resolution of escalated L3-level incidents and problems including prioritization and escalation
• Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages by ensuring timely notification and escalation of issues/problems
• Deliver effective support (application and operations) by researching application issues, making small-medium code enhancements or bug fixes, overseeing the execution of recommendations for prompt resolution, and maintaining accurate support documentation
• Schedule child changes to support infrastructure upgrades or patching in accordance with approved change management procedures, ensuring effective change management discipline is use
• Participate in 24/7 on-call rotation with the team

Must Haves: 

• 5+ years of application support experience with Oracle
• 5+ years of experience supporting 3rd level incident management 
• 2+ years of direct experience in ServiceNow and/or ITIL framework
• 2+ years of direct experience in UNIX/Linux

Nice Haves: 

• Oracle AML
• 1+ year of direct experience or strong knowledge in databases 
• Knowledge or previous experience working with banking applications