Intermediate Application Support Analyst to help support and enhance a Microsoft Dynamics 365 environment for our public-sector client (Req 217)

Job Type: Contract
Positions to fill: 1
Start Date: May 23, 2023
Job End Date: May 11, 2024
Pay Rate: Hourly: Negotiable
Job ID: 129614
Location: Calgary
Our client is seeking a Intermediate Application Support Analyst to help support and enhance a Microsoft Dynamics 365 environment

Calgary-based client. Calgary Candidates only. Hybrid work model of 3 days on site (Tuesday/Wednesday/Thursday) and 2 days from home. 37.5 hour work week. 

Must have's:
  • 3+ years with expereince supporting and enhancing Microsoft Dynamics 365. Our client is using the following modules: Dynamics AXFinance & Operations, Commerce & Marketing Customer Relationship Management (CRM). 
  • 5+ years' experience in software solutions with large scale package applications (.Net preferred) 
  • 5+ years' experience in an analysis role demonstrating the ability to collect, organize, analyze, and disseminate significant amounts of information 
  • Experience with design considerations, staff impact analysis, and implementation timelines

Nice to haves:
  • Strong customer service skills
  • Proficient verbal and written communication skills to communicate both internally and externally with personnel at all levels
  • Proficiency in documenting requirements and other project required artifacts
  • Previous work experience in the public sector or large organizations


Our client is implementing several Microsoft Dynamics 365 environments with a focus on the Customer Relationship Management (CRM), Finance and Operations or Dynamics AX, Commerce and Marketing modules in 2023 for client Business Units with more Dynamics 365 implementations to follow in 2024. Some implementations will be providing net new business functionality, and others will be the result of application portfolio rationalization efforts where existing legacy applications are replaced or consolidated. Application Support Team 8 with a primary focus on Dynamics and Power Platform will support all Dynamics 365 environments as a platform and this resource will be part of this team.