Intermediate Application Support Analyst with ITIL knowledge to support, troubleshoot and administer integrated applications with the operations team 2640-1
Job Type: Contract
Positions to fill: 1
Start Date: Oct 03, 2022
Job End Date: Oct 06, 2023
Pay Rate: Hourly: Negotiable
Job ID: 123516
Location: Calgary
Our client is looking for an Intermediate Application Support Analyst with ITIL knowledge to support, troubleshoot and administer integrated applications with the operations team 2640-1
This role may require you to work afterhours 1-2 times per month for deployments
Must Haves:
This role may require you to work afterhours 1-2 times per month for deployments
Must Haves:
- 5+ years’ experience working as an Application Support Analyst
- Experience Scripting with Python or PowerShell
- Experience with Monitoring with either Splunk or AppDynamics
- Familiar with ITIL processes
- Strong knowledge in Active Directory (users, groups, elevated rights), SSO, Account Access Provision, Access Review
- Create and maintain technical support documentation (e.g. operational procedures, support procedures, recommendations, progress reports).
- Ensuring that the delivery of new Systems meet current Pre Production, Training and Production needs and requirements.
- Development of Support Tools, code development, and implementation of the final solution.
- Perform Root Cause analysis and work with the Problem Management team to track on-going issues.
- AWS experience
