Intermediate Customer Success Support Analyst to provide responsive and customer-focused support for our client's custom software platform.
Job Type: Permanent
Positions to fill: 1
Start Date: Aug 22, 2022
Job End Date: Aug 22, 2022
Pay Rate: Salary: Negotiable
Job ID: 122115
Location: Calgary, Edmonton, Halifax, Montreal, Ottawa, Regina, Toronto, Vancouver, Victoria, Winnipeg
Our client is seeking an Intermediate Customer Success Support Analyst to provide responsive and customer-focused support for their custom software platform. The position will work closely with an implementation team, providing a variety of support functions in customer implementations.
Calgary-based client. Open to 100% remote across Canada. This role will require candidates to work from 12AM to 8AM (MST) or from 2AM to 10AM (EST).
Must Haves:
Nice to Haves:
Calgary-based client. Open to 100% remote across Canada. This role will require candidates to work from 12AM to 8AM (MST) or from 2AM to 10AM (EST).
Must Haves:
- 5+ years of experience supporting customers with applications or software platform support
- Previous experience in a tier 1 support role with a focus on customer service
- The ability to troubleshoot, triage and to provide guidance to users on resolution of ‘how do I’ issues
- Experience with ZenDesk, or other ticketing software
Nice to Haves:
- Familiarity with construction, engineering, mining, infrastructure, or energy industries
- Background in accounting or IT
- Able to keep confidential information of the highest levels
- Strong proficiency with Excel
