Junior Bilingual Service Desk Analyst to provide tier 1 support through phone, chat, and ticket submission
Job Type: Contract
Positions to fill: 1
Start Date: Jan 02, 2024
Job End Date: Dec 31, 2026
Pay Rate: Hourly: Negotiable
Job ID: 133969
Location: London, Edmonton, Calgary, Vancouver, Ottawa, Toronto, Victoria, Montreal, Winnipeg, Regina, Halifax
Our valued client is seeking a Junior Bilingual Service Desk Analyst to provide tier 1 support through phone, chat, and ticket submission
An initial 1-year contract with possible extension. 100% remote.
Responsibilities:
- Process or assist with IT Services requests, including but not limited to:
- Employee accounts and account requests processing
- Employee hardware and software issues/requests
- Triage & escalation of support requests
- Manage employee requests by phone, chat, and ticket submission
- Researches and analyzes problems utilizing own expertise and historical database records
- Responds promptly with appropriate solutions
- Maintains and updates records and tracking databases
- Comply with legislation and Company policies, processes and instructions
Must Have Skills:
- 1+ years experience as a Service Desk Analyst
- Excellent communication skills in English & French
- Experience providing customer service in an IT environment