Intermediate Deskside Support technician to work with the I.T. team to assist with Deskside functions such imaging deployment and support.

Intermediate Deskside Support technician to work with the I.T. team to assist with Deskside functions such imaging deployment and support.
 
Must have

• 3+ years desktop experience with windows 10
• 5 years Customer service experience
• SCCM (System Center Configuration Manager) Experience
• Desktop imaging experience
• Desktop, Network, Storage and Meeting Room Support experience and certification
• Ability to prepare technical design and write technical specifications.
• Iphone/Android experience

 
Nice to have:

• Mac experience
• A+ Certification
• Knowledge of ITIL

Responsibilities:

• Deployment of desktop/laptops
• Deployment of desktop software titles
• Troubleshooting common issues with Desktop Software and Operating Systems
• Install, move, set up and provide ongoing support to all clients for desktop and laptop computers
• Provide technical problem-solving guidance and advice to users in person and remotely by phone
• Provide input into the creation and ongoing maintenance of a knowledge base on technical issues
• Provide support as needed in the Asset Management process
• Support project initiatives related to the client’s desktop environment