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Intermediate Deskside Support technician to work with the I.T. team to assist with Deskside functions such imaging deployment and support.

Job Type: Contract
Positions to fill: 1
Start Date: Feb 06, 2023
Job End Date: Jul 28, 2023
Pay Rate: Hourly: Negotiable
Job ID: 126993
Location: Vancouver, Victoria
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Intermediate Deskside Support technician to work with the I.T. team to assist with Deskside functions such imaging deployment and support.
 
Must have
  • 3+ years desktop experience with windows 10
  • 5 years Customer service experience
  • SCCM (System Center Configuration Manager) Experience
  • Desktop imaging experience
  • Desktop, Network, Storage and Meeting Room Support experience and certification
  • Ability to prepare technical design and write technical specifications.
  • Iphone/Android experience
 
Nice to have:
  • Mac experience
  • A+ Certification
  • Knowledge of ITIL
Responsibilities:
  • Deployment of desktop/laptops
  • Deployment of desktop software titles
  • Troubleshooting common issues with Desktop Software and Operating Systems
  • Install, move, set up and provide ongoing support to all clients for desktop and laptop computers
  • Provide technical problem-solving guidance and advice to users in person and remotely by phone
  • Provide input into the creation and ongoing maintenance of a knowledge base on technical issues
  • Provide support as needed in the Asset Management process
  • Support project initiatives related to the client’s desktop environment