Intermediate Desktop Engineer to provide Technical support for a large number of end users

Job Type: Contract

Positions to fill: 1

Start Date: Nov 21, 2022

Job End Date: Nov 30, 2023

Pay Rate: Hourly: $ 24

Job ID: 125255

Location: Calgary, Edmonton

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Our client is looking for a Desktop Engineer to provide Technical support for a large number of end users

Must Have's:

A+ Certification
Experience with Microsoft Windows Operating System
Experience supporting and troubleshooting local area network (LAN) and VPN connectivity issues
Experience supporting Active Directory administration/troubleshooting
Microsoft Office Support

Position description:

Provide life-cycle device replacement support to our clients end users
Ensure all software, drivers, and printers are working properly for each deployment.
Update inventory records and work with Team Leads and Asset Management team
Ability to work on call after hours as required (when providing assistance to regular support teams)
Communicate effectively with multiple clients and co-workers
Able to communicate technical information to both technical and non-technical personnel
Escalate unresolved issues to management promptly
Provide professional assistance by installing new desktop devices (laptops, desktops, tablets, etc.) to external clients as part of life-cycle management.
Troubleshoot any unforeseen technical problems during these deployments.
Remove old devices, pack them, retrieve or ship them to specified locations.
Update inventory records accordingly.
Ensure end user is satisfied with their new device, answering any questions they may have before leaving.

Nice to Have's:

Special Conditions:

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