Intermediate Desktop Support Analyst to troubleshoot desktop equipment technical work, including installation and troubleshooting activities to facilitate hardware and software requests.

Our Post Secondary Client is seeking an Intermediate Desktop Support Analyst to troubleshoot desktop equipment technical work, including installation and troubleshooting activities to facilitate hardware and software requests. 

This is a 2 month contract to start with possibility of extension. Client is looking for 100% in-office support with option to work remotely after probation period.

Must Have:

• 3+ years’ experience providing Tier 1 helpdesk support for end-user devices including: laptops, desktops, mobile devices, printers, scanners, operating systems, device imaging, application installation, deployment and security tools
• Excellent working knowledge of Microsoft suite of products including Windows 10 and Office 2010/2016 and/or O365 
• Experience supporting MAC operating systems
• Experience supporting Active Directory administration/troubleshooting