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Intermediate Desktop Support Technician to resolve technical issues related to Windows 10 Operating Systems for a large banking client - 27574 / 27563 / 27634

Job Type: Contract
Positions to fill: 3
Start Date: Oct 24, 2022
Job End Date: Oct 23, 2023
Pay Rate: Hourly: Negotiable
Job ID: 123635
Location: Toronto
Intermediate Desktop Support Technician to resolve technical issues related to Windows 10 Operating Systems for a large banking client- 27574 / 27563 / 27634

Contract Length: 1 year
Extension: Likely
FTE: Likely if candidate is interested

Business Group: Ecosystem IT Support
Project: Dedicated support teams of the bank's Global Technology Services (GTS). Ecosystems model an activity based working environment for employees, giving them choice and flexibility for where they work when in the office. The Ecosystem IT Support team consistently delivers an excellent IT experience to employees providing easy to use, intuitive, reliable technology, along with best-in-class support. We are the front line for employees seeking access to systems, applications and resolving end user computing issues and fulfillment requests.

Must Have Skills:
  1. 3-5 years of experience in a desktop technician role or similar position in a large corporate environment.
    • 3+ years of hands-on working experience in utilizing your problem-solving & decision-making skills to provide both technical support and customer service in a fast paced, high demand office environment
    • You have a solid track record when it comes to being very customer focused and having a good understanding of the needs of our customers
  2. 3+ years of hands-on technical working experience in resolving technical issues related to Windows 10 Operating Systems for PC’s & Macintosh iOS/macOS.
  3. Demonstrate your technical working knowledge on all aspects of end-user computing, to deal with complex technical issues, which range from PC’s, Laptops, Tablets, Networking & Printers
  4. You can demonstrate a good understanding of how to troubleshoot application issues
  5. You also have working knowledge in the use and support of Office 365 (i.e., Microsoft Word/Outlook/Excel)
Nice to Have Skills:
- Previous Banking/FI Experience an asset

Typical Day in the Role:
When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there. You act as the single point of contact for all technology related issues. Provide supervised systems level support for production endpoint systems, as well as development systems. This support comprises of technical assistance to users, resolution and prevention of problems in a 9 to 5 production environment and systems level software installation and updates. You will also act as a technical liaison with other departments for assistance with implementing new projects.
• Managing customer issues, resolving them directly or engaging internal resources to do so.
• Ability to be hands-on during mid to complex project deployments into production. This will include the support of assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity.
• You have a passion to ensure that all tasks are completed within a timely manner and all tasks are being logged through our Service Now ticketing system.
• Empathetic and can portray an accurate sense of urgency and professionalism when interacting with customers.
• Sharing information and collaborate with members of the team to find innovative solutions

Education: Post-secondary degree in Computer Science or in a relevant field of study.
Interview Process: 1 Video Interview