Intermediate End User Hardware Support and Inventory Analyst to provide team member support for a Financial client

Our client is looking for an Intermediate End User Hardware and Inventory Analyst to provide team member support for a Financial client.

Must Have's:

• 3+ years of IT Desktop support work experience
• Post secondary education in Business Administration, IT Systems, Supply Chain Management, or equivalent experience
• ITIL V4 foundations
• Supporting organizational hardware through troubleshooting and lifecycle maintenance
• Asset Management

Core Technical Skills:

1. IT Service Management - Using a set of policies, processes and procedures for managing the implementation, improvement, and support of end user oriented IT services
2. Hardware Asset Management - Managing, distributing and maintaining end user hardware asset inventory
3. Business Analysis - Researches and analyzes improvement opportunities, conducts analysis, prepares recommendations, and facilitates efficiency enhancements

Nice to Haves:

• Experience working with the ServiceNow platform, including modules and features such as: Inventory, Assets, Stockrooms, CMDB, Service Catalog, Request, Incident, Reporting

Description of Work:

• Providing exceptional team member support and service experiences throughout the fulfillment of hardware and peripheral requests
• Structuring and organizing work that contributes to end-user hardware inventory and asset lifecycle management
• Developing and maintaining knowledge articles and content for common inquiries and critical processes
• Collaborating with peers, strategic partners, and stakeholders to establish trust-based relationships that deliver value-driven solutions