Intermediate End User Hardware Support and Inventory Analyst to provide team member support for a Financial client
Job Type: Contract
Positions to fill: 1
Start Date: Nov 20, 2023
Job End Date: Mar 31, 2024
Pay Rate: Hourly: $ 38
Job ID: 133816
Location: Calgary
Our client is looking for an Intermediate End User Hardware and Inventory Analyst to provide team member support for a Financial client.
Must Have's:
- 3+ years of IT Desktop support work experience
- Post secondary education in Business Administration, IT Systems, Supply Chain Management, or equivalent experience
- ITIL V4 foundations
- Supporting organizational hardware through troubleshooting and lifecycle maintenance
- Asset Management
Core Technical Skills:
- IT Service Management - Using a set of policies, processes and procedures for managing the implementation, improvement, and support of end user oriented IT services
- Hardware Asset Management - Managing, distributing and maintaining end user hardware asset inventory
- Business Analysis - Researches and analyzes improvement opportunities, conducts analysis, prepares recommendations, and facilitates efficiency enhancements
Nice to Haves:
- Experience working with the ServiceNow platform, including modules and features such as: Inventory, Assets, Stockrooms, CMDB, Service Catalog, Request, Incident, Reporting
Description of Work:
- Providing exceptional team member support and service experiences throughout the fulfillment of hardware and peripheral requests
- Structuring and organizing work that contributes to end-user hardware inventory and asset lifecycle management
- Developing and maintaining knowledge articles and content for common inquiries and critical processes
- Collaborating with peers, strategic partners, and stakeholders to establish trust-based relationships that deliver value-driven solutions