Intermediate End User Hardware Support and Inventory Analyst to provide team member support for a Financial client

Job Type: Contract
Positions to fill: 1
Start Date: Nov 20, 2023
Job End Date: Mar 31, 2024
Pay Rate: Hourly: $ 38
Job ID: 133816
Location: Calgary

Our client is looking for an Intermediate End User Hardware and Inventory Analyst to provide team member support for a Financial client.

Must Have's:

  • 3+ years of IT Desktop support work experience
  • Post secondary education in Business Administration, IT Systems, Supply Chain Management, or equivalent experience
  • ITIL V4 foundations
  • Supporting organizational hardware through troubleshooting and lifecycle maintenance
  • Asset Management

Core Technical Skills:

  1. IT Service Management - Using a set of policies, processes and procedures for managing the implementation, improvement, and support of end user oriented IT services
  2. Hardware Asset Management - Managing, distributing and maintaining end user hardware asset inventory
  3. Business Analysis - Researches and analyzes improvement opportunities, conducts analysis, prepares recommendations, and facilitates efficiency enhancements

Nice to Haves:

  • Experience working with the ServiceNow platform, including modules and features such as: Inventory, Assets, Stockrooms, CMDB, Service Catalog, Request, Incident, Reporting

Description of Work:

  • Providing exceptional team member support and service experiences throughout the fulfillment of hardware and peripheral requests
  • Structuring and organizing work that contributes to end-user hardware inventory and asset lifecycle management
  • Developing and maintaining knowledge articles and content for common inquiries and critical processes
  • Collaborating with peers, strategic partners, and stakeholders to establish trust-based relationships that deliver value-driven solutions